Support » Plugin: WP Live Chat Support » GDPR German translation

  • Resolved jhavenith


    I have downloaded the plugin and it looked pretty good. But then I found the German translation for the GDPR paragraph and it’s not good. I am a translator and wanted to translate it myself but it’s not editable. Then I went to look for your translation database to translate it there but it’s nowhere to be found. This way, I can’t use the plugin. It would not look good on a website with translations for a topic.

    Just wanted to ask if I can somehow fix it myself or if I have to use a different plugin.


Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor DylanAuty


    Hi Jessica,

    Thank you so much for getting in touch and our apologies for the trouble experienced.

    Could I ask if you are comfortable with editing translations directly within their PO files? This can be achieved via FTP, in the event that you are comfortable/familiar with the process.

    We do have documentation on this here:

    Alternatively, you can also edit all strings within the PO file by using a localization plugin such as LocoTranslate or WPML for example.

    I hope this helps?

    Hi Dylan,

    I’ll give it a try, thank you!

    So, I spent the past two days translating every single line of the file and also correcting the grammar of the already translated lines.
    It’s completely German now. How can I send you the file?

    I also marked the translations where I found errors in the English sentences and commented on what I noticed.


    Plugin Contributor DylanAuty


    Hi Jessica,

    Thank you so much for taking the time to complete the translation.

    Please feel free to send it to us at nick[at]

    We will then include this in our next update.

    I hope this helps? Thank you again for your time and effort on this.

    Is there already an update on this topic? I’m testing the plugin and I’m also bothering with the GDPR translation!

    I have sent the translated file to the developers but didn’t receive any further information. Maybe they’ll tell us more here.



    Hi Jessica,

    I’ve been using wp live chat support since last week. I don’t know if I already have your translation. But my GDPR translation doesn’t work 🙁 I have adapted the wplivechat-de_DE.po under “languages” and the gdpr.php under “modules”. ” I can see under “Privacy – GDPR” the new text. But only the bottom one. The upper text is unchanged. How did you change the upper text? My changes in wplivechat-en_DE.po don’t work.

    Thank you for your help.

    • This reply was modified 3 months ago by  heikos2222.
Viewing 7 replies - 1 through 7 (of 7 total)
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