Support » Plugin: Flyzoo Chat » GDPR compatibility?

  • Resolved catmaniax

    (@catmaniax)


    Hello.

    As the new too complicated GDPR law goes live in May 25th I wanted to ask you if there are plans to make the plugin compatible and add new features/settings to it concerning data collection from the users/visitors and also presenting that information to them in the frontend and options to opt-out if they wish.

    Since this is a chat plugin and stores user data and also integrates with membership plugins like Ultimate Member, I’d like to hear your input on this because it concerns everyone I think.

    Please let me know.
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Flyzoo

    (@andrea-de-santis)

    Hi,

    Thanks for reaching out – actually our platform already provides the tools to comply with GDPR, for instance, you can:

    1) disable the real-time monitoring feature from the dashboard under SETUP > ADVANCED
    2) delete users that want to be forgotten from USERS > ACTION > DELETE

    We’ll evaluate the opportunity to add a DELETE MY CHAT PROFILE feature right from the
    chat window but I think this will create a lot of issues.

    If somebody wants to remove the account on the site, the admin can still clear his data from our dashboard and we’ll make clear on the terms that users can also open a support ticket and we’ll take care to remove the data.

    We’ll update our privacy/terms in the next weeks and of course.

    Don’t hesitate to contact us for any questions.

    Regards,
    Andrea

    catmaniax

    (@catmaniax)

    Thank you 🙂

    Any other updates coming to the WordPress plugin?

Viewing 2 replies - 1 through 2 (of 2 total)
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