Support » Plugin: Genesis Connect for WooCommerce » GCFW makes my content disappear

  • Aloha Friends

    Breaking News: I just updated this review to Five Stars because Nick Cernis (@modernnerd), responded almost immediately with the information to fix the problem. The problem wasn’t Genesis Connect for Woo, or Woo, itwas occurring because I hadn’t yet installed my Woo Cart and Checkout pages.

    This is totally my fault: I last installed WooCommerce in 2015, and the version at that time auto-installed the Cart and Checkout pages. Current version doesn’t do so. Not knowing these two pages now had to be manually installed, or that I had to use the WC Setup Wizard to do so, they weren’t. Did so and it’s all motating along nicely now.

    Again, Thanks! Aloha, Tim………

    (original 1-star review, now updated to Five Stars): This is the first time I’ve had any kind of problem with Studiopress products; I use a number of them. I’m putting this 1-star review up in hopes of getting a fix sooner rather than later; and will change it to a 5-star review as soon as I’ve got an answer that makes GCFW work again. Herre’s what’s happening:

    I just put together a brand new site, and Genesis Connect for WooCommerce is making my content disappear. As in gone, nowhere, disappeared completely off all the pages.

    I deactivated all the plugins, then reactivated them one by one until I found which one was causing the problem. I can activate all my other plugins except GCFW, and the content is on the pages.

    Here’s my WordPress Configuration:

    WP Version : 4.8
    WPMU: No
    MySQL Version : 5.6.32
    WP Table Prefix : wp_dhme_
    PHP Version : 5.5.22
    Session Save Path : 4;/hermes/phpsessions
    WP URL: https://newageofsail.com
    Server Name : newageofsail.com
    Cookie Domain : newageofsail.com
    CURL Library Present : Yes
    Debug File Write Permissions : Writable
    PHP Version : 5.5.22
    PHP Memory Usage: 47.89 MB
    PHP Memory Limit : 256M
    PHP Max Upload Size : 20M
    PHP Max Post Size : 20M
    PHP Allow URL fopen : Off
    PHP Allow URL Include : Off
    PHP Display Errors : Off
    PHP Max Script Execution Time : 120 Seconds

    Genesis Parent theme
    Metro Pro Child Theme 2.5.2

    Plugin Name, Version, and Plugin URLs
    All In One WP Security 4.2.8 https://www.tipsandtricks-hq.com/wordpress-security-and-firewall-plugin
    Genesis Simple Edits 2.2.0 http://www.studiopress.com/plugins/genesis-simple-edits
    Genesis Simple Sidebars 2.1.0 http://www.studiopress.com/plugins/simple-sidebars
    Genesis Title Toggle 1.7.1 http://www.billerickson.net/
    PayPal for WooCommerce 1.4.5.1 http://www.angelleye.com/product/paypal-for-woocommerce-plugin/
    Super Socializer 7.9.3 https://super-socializer-wordpress.heateor.com
    WooCommerce 3.1.1 https://woocommerce.com/

    What’s baffling is that I have another site that’s using the 2.4.2 version of the same themes, with GCFW, AND all these plugins, and is working perfectly.

    I’d like to use the plugin; I’ve purchased a bunch of StudioPress themes and add-ons over the years and this is the first problem I’ve ever had with any of them.

    Aloha, Tim………..

    • This topic was modified 2 years, 2 months ago by  kaimana. Reason: updated to 5-Star review
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  • Plugin Contributor Nick Cernis

    (@modernnerd)

    I followed up in the open support topic you posted at https://wordpress.org/support/topic/site-content-disappears-for-real/#post-9342125. If the advice there proves helpful, please feel free to update this review. Thanks!

    For others reading this who find their content disappears after activating the plugin, the solution is to set your cart and checkout page at WooCommerce → Settings → Checkout → ‘Checkout pages’. (The underlying issue relates to a bug in WooCommerce as opposed to this plugin.)

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