Garbage Paid Support – Don’t Bother

  • Jason Ryan

    (@viablethought)


    2 years ago

    Just spent nearly 3 weeks going around and around with their support team on an issue we were having with their Facebook Import/Export as well as the Google Calendar Synchronization with no resolution.

    We’ve had a paid license for over 2 years now and waited sometimes for days for an answer from them that was subpar at best. The plugin has always had issues and functionality constantly shifts, causing you to grow increasingly impatient as they gaslight you into thinking that “the plugin never worked like that”.

    Such a waste of time. Moving to a different solution. Good riddance.

Viewing 1 replies (of 1 total)
  • Plugin Contributor webnus

    (@webnus)

    2 years ago

    Hi @viablethought

    The issue with Facebook is not related to the plugin and our support team will certain check it multiple times on our own servers when users report them and if they find a bug they will report that. But regarding your report, we tested it several times by different teams and didn’t see any issue in MEC. Most probably your server has restrictions that cause this issue and our colleagues in the support team have mentioned this to you.

    If you have more questions you can open a new topic and we will check them as well.

Viewing 1 replies (of 1 total)
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