Gallery not showing on ipad and phones

  • Resolved DebT

    (@debbiet)


    4 years, 11 months ago

    The site is under construction so I’ll have to somehow share the login info if you want to take a look inside. You can email me at deb@tejadadesign.com for login info.

    The gallery only has 27 images right now. It works beautifully on my Mac desktop and laptop in different browsers, but is invisible on iPhone, Samsung, iPad—just a big white gap where the gallery should be. I’m also using Envira Lite on the client’s other website, and it works fine on all devices. Sites are on the same hosting. PHP 7.3. Everything is up to date.

    I’m not using a caching plugin. Gallery settings are the same on both sites. I’m afraid to Deactivate the few different plugins because I don’t want to lose their settings.

    Can you help me?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • bmilligan15

    (@bmilligan15)

    4 years, 11 months ago

    Hi @debbiet,

    I will email you directly so I can begin troubleshooting the issue for you 🙂

    Thanks!

    bartwic

    (@bartwic)

    4 years, 11 months ago

    Hi,

    I have the same issue. I can’t see any thumbnails. Unless I can open pictures when push on the white field.

    Please help me 🙂

    My page is: http://poznanfotograf.eu/

    • This reply was modified 4 years, 11 months ago by bartwic.
    Thread Starter DebT

    (@debbiet)

    4 years, 11 months ago

    Hi @bartwic, dobry dzień! Sorry, I should have updated this topic. I did have direct contact from @bmilligan15 at Envira support. He found a conflict with the plugin Ultimate Social Media Icons. When that was turned off, the gallery became visible. It also fixed a similar problem I was having with the Strong Testimonials plugin.

    Both Strong Testimonials and Envira are looking into the conflict, while Ultimate Social Media Icons could not replicate the problem so they think it’s something other than their plugin.

    I am using The7 theme for the site, I should probably also ask them to look into it as well. Or it could be another plugin conflict.

    Envira is very good about responding to support requests, I think you’ll also hear from them.

    If you find another plugin is the issue, please update here, I’d like to know what’s going on. I’m using Classic Editor, Contact Form 7, Envira Gallery Lite, Feed Them Social, Strong Testimonials, Under Construction, Use Any Font (just in case we have any plugins in common).

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Gallery not showing on ipad and phones’ is closed to new replies.