Support » Plugin: eCommerce Product Catalog Plugin for WordPress » Gallery not displaying in product description ( on mobile devices )

  • landyvlad

    (@landyvlad)


    On the linked page, there is a FooGallery gallery inserted into the Description box of a product.
    e-commerce package being used is eCommerce Product Catalog for WordPress

    Looking at the page on a PC etc and it shows up perfectly well.
    On a mobile device however (phones, many tablets) it just shows blank spaces with a continuously cycling ‘loading’ spinner.

    In the FooGallery – Galleries section it shows that particular gallery as ‘Not Used’.
    I presume this is something to do with it being inside a product description in the e-commerce package rather than on a ‘page’ as such.

    and yet it does show up on a desktop just not mobiles !

    I’d really welcome any suggestions you might have as to how I might resolve this.

    (Yes I will also ask the FooGallery people)

    Thank you for your assistance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ndre

    (@ndre)

    Hi @landyvlad,

    Thank you for using eCommerce Product Catalog!

    I just tested it on multiple devices and it worked fine for me. What is the exact device that you are using for testing? Which browser are you using?

    Well,

    a number of users of iphones have told me that it doesn’t work for them. I don’t have an iPhone so can’t check.

    I have tried with my Android Samsung Note5 (current version of android OS) using a number of web browsers. Here are the results:

    Samsung internet browser: black placeholders for each image, no images load.

    Google Chrome: black placeholders for each image. SOMETIMES an image or two will load.

    Armorfly: black placeholders for each image. 1st image loads, 2nd image has ‘loading ‘spinner’ but nothing further appears.

    opera mini: Just white space under the text, no placeholders, no images

    firefox: black placeholders for each image, no images load.

    Plugin Author ndre

    (@ndre)

    Hi @landyvlad,

    As this gallery is not a part of eCommerce Product Catalog can you please try to place it on a random post and check if this happens there also?

    Hi, sorry for the delay, yeah it works fine elsewhere.
    Seems to just be an issue when embedded within the description field in the e-commerce pack but I can’t see any reason why that should be the case.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.