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NextGEN Gallery
Gallery not displaying after upgrading to WP 3.8 (10 posts)

  1. jbluks
    Member
    Posted 1 year ago #

    Hi,

    I am helping a friend with their website and they are having a strange issue with the NextGen Gallery 2.0.40. They upgraded to WordPress 3.8 and the gallery no longer displays on their pages consistently. Occasionally the galleries will display, but for the most part they don't. There are several portfolio pages and the same inconsistent behaviour is on each. I looked at the code and everything seems to be okay, the javascript is published to the page source and the div for the gallery is there, but it just doesn't show up. There were no errors on the console either.

    I've tried the site in Chrome, FireFox and IE10 and get the same results in each.

    An example page is: http://www.styledbynalinie.com/beauty/

    Any suggestions on what may be happening?

    http://wordpress.org/plugins/nextgen-gallery/

  2. YCressant
    Member
    Posted 1 year ago #

    I have the same problem
    All pages containing shortcode [nggallery id=xxx] displays 'no images were found'.
    If I recreate thumbnails in one gallery, all the pages works correctly until ... next day

  3. Mrinal Kanti Roy
    Member
    Posted 1 year ago #

    Hi All,

    Did you tried with deactivating all the plugins except NextGen Gallery, then check your site. IF the Gallery works then activate them one by one & find the conflicted plugin which is causing this issue.

    @jbluks: I saw you're using Jetpack plugin on your site. If you deactivate it, I hope you can show all of your gallery then.

  4. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @jbluks - It would appear all of your other "Portfolio" pages are using a different gallery display than the one on the Beauty page you have linked to ... have you tried the suggestion @Mrinal (thanks!) offered?

    - Cais.

  5. jbluks
    Member
    Posted 1 year ago #

    Hey Everyone,

    Thanks for your feedback. I have tried disabling all the other plugins to identify if there's a conflict, but so far no luck. JetPack is deactivated.

    If anyone discovers anything else or has suggestions, please let me know, I'm stumped.

    Thanks!

  6. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @jbluks - What Lightbox are you using on the other portfolio pages that are working?

    - Cais.

  7. jbluks
    Member
    Posted 1 year ago #

    @cais - I don't believe that there is another lightbox being used on the other portfolio pages. I double checked and they are all NextGen Galleries, with the exception of one page which has video on it. There was another portfolio slider plugin installed, but it wasn't used on the portfolio pages, and I deactivated it, with no change.

  8. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @jbluks - I just re-checked you site and the "Beauty" page is loading the "other" Lightbox effects while all of the other Portfolio pages are not showing anything at all now ...

    ... this generally points to some sort of conflict but I am uncertain as to what that may be without looking under the page.

    Would you be able to submit a Bug Report (http://www.nextgen-gallery.com/report-bug/ ... please reference this topic) so we can try to help you get this sorted out.

    We will need log in and FTP credentials for your WordPress installation as well, please include those with your Bug Report, too.

    Thanks!

    - Cais.

  9. jbluks
    Member
    Posted 1 year ago #

    Thanks @Cais. I am submitting the ticket now. I will provide the site owner's name and email address so you can speak directly with them if there is any questions.

    Cheers!

  10. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @jbluks - Thanks, we are working with that Bug Report now.

    - Cais.

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