Support » Plugin: Gallery - Video Gallery and Youtube Gallery » Gallery is showing up funny

Viewing 3 replies - 1 through 3 (of 3 total)
  • Huge-IT Support

    (@huge-it-support-1)

    Dear mtraps,

    Thanks for contacting us.
    It’s great that you have provided the link to your website.
    It helped us to find out that the issue of displaying the Video Gallery in one row is related to your current theme (there are some errors in JS files, which are influencing on plugin’s functionality: http://prntscr.com/fvj77e)
    Please, try to change your theme temporarily to one of WordPress default themes for a few seconds only in order to check whether the issue is in the plugin itself or in the theme which is used together with this plugin.

    Please keep us updated on this case.
    We will wait for your results.
    Thanks

    If that’s the case does that mean I cannot use this plugin?

    Huge-IT Support

    (@huge-it-support-1)

    Dear mtraps,

    It doesn’t mean that the plugin can’t be used on your website.
    We will be happy if you contact us directly for the deeper investigation.
    If the problem cannot be solved from our side, we will gladly cooperate with your theme support team in order to help you to fix the issue.

    We will wait for your email.
    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
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