Hello!
Please, check parameters of “options” table in your database using this request –
SELECT * FROM options
where option_name in (‘upload_url_path’, ‘upload_path’,’siteurl’)
And inform us about the results.
Thread Starter
Oldjim
(@oldjim)
You are going to be a lot more specific I am afraid as I don’t see where I can get the information or run the command
I will raise it with 1and1 for their suggestions
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This reply was modified 7 years, 1 month ago by
Oldjim.
Thread Starter
Oldjim
(@oldjim)
I spoke at length to 1and1 support who were very helpful
We carried out some further diagnostic checks and I found that the difference between the XP computer and the Windows 7 computer was that the Win 7 machine was running Apache in the background. Stopping that stopped the popup working
The problem was that I transferred the site from my localhost to the live site using Duplicator which did everything except that it didn’t update the route for the images from localhost to the live server
All that was needed to fix this was to go to each Supsystic Gallery and press save which updated the image upload path from localhost to the website directory
