Gallery Image not showing

  • Resolved troy7777

    (@troy7777)


    2 years, 7 months ago

    Hello, this issue is with all my products. The product image shows fine but when you click on the gallery image its blank. If you click on the magnifier it shows all the images. Help… Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter troy7777

    (@troy7777)

    2 years, 7 months ago

    Current version: 5.8.1

    MayKato

    (@maykato)

    2 years, 7 months ago

    Hi @troy7777

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Test to see if the issue has been resolved

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter troy7777

    (@troy7777)

    2 years, 7 months ago

    You are Awesome!!! It is the theme. I am using Tantum if anyone knows the fix? Thanks

    MayKato

    (@maykato)

    2 years, 7 months ago

    Hi @troy7777

    Now that you know the cause of the issue, you can contact the the theme authors directly since fixes can only be made by them. You can request support for the theme on the following page: https://themerex.net/support/

    MayKato

    (@maykato)

    2 years, 6 months ago

    Hi @troy7777

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have any other questions, please feel free to open a new topic.

Viewing 5 replies - 1 through 5 (of 5 total)
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