Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » Gallery has been working fine until I added 2 photos and now get baffling error

  • Resolved geminiman7

    (@geminiman7)


    Added 2 photos to the gallery and now getting the following error on the page:

    lsolesen\pel\PelDataWindowOffsetException thrown
    Offset -1 not within [0, 712100]

    Also, not all of the other page images are not loading correctly.

    I deleted the gallery and re-created it, and it still will not work. Even tried using different gallery views and played with the settings.

    What is causing this and how can this be fixed?!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Imagely

    (@imagely)

    Hi, @geminiman7 , really sorry to hear about the error you’re seeing. I’d like to help you troubleshoot and resolve this. Let’s first check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the error still appear? If so, temporarily switch to a WordPress theme (this deactivation is only intended to quickly check to see if the error goes away or is still present). If by deactivating the other plugins, the error does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results 🙂

    – Becky

    It’s definitely NOT a plugin or theme conflict issue. The site has been running great since we launched it 7 months ago, and no additional plugins have been installed since. We also haven’t updated the theme during this time frame.

    The issue just occurred immediately after adding a couple of new photos. Prior to this, we had about 25 photos, and then after adding 2 more, this happened.

    Can the developer send me a private message so we can continue this conversation off the public forum, and then I can provide you with the WP login info and FTP details if necessary.

    Please contact me at geminiman7 (at) outlook dot com.

    Thank you.

    Glenn

    (@glenneaton)

    I am having the same issue setting up a new website. Any help would be great. None of the other Galleries I have created have the same problem.

Viewing 3 replies - 1 through 3 (of 3 total)
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