Title: gallery folder missing Last modified: August 20, 2016 --- # gallery folder missing * Resolved [dodgeuk19](https://wordpress.org/support/users/dodgeuk19/) * (@dodgeuk19) * [13 years, 2 months ago](https://wordpress.org/support/topic/gallery-folder-missing/) * Can you tell me why the gallery folder keeps disappering, twice now i have lost it, we have not installed any new plugins and have been access the folder via FTP, first the _cache folders go then the whole Gallery. over 1gb of images have gone * [http://wordpress.org/extend/plugins/eazyest-gallery/](http://wordpress.org/extend/plugins/eazyest-gallery/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/gallery-folder-missing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/gallery-folder-missing/page/2/?output_format=md) * Plugin Author [Marcel Brinkkemper](https://wordpress.org/support/users/macbrink/) * (@macbrink) * [13 years, 2 months ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555066) * I can’t tell you why this happens. Folders should only ‘disappear’ when you delete them in admin. * Thread Starter [dodgeuk19](https://wordpress.org/support/users/dodgeuk19/) * (@dodgeuk19) * [13 years, 2 months ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555067) * thats what i would of thought to, but it starts with the +cache folder disappearing then the Gallery main folder, No one has deleted this. * Plugin Author [Marcel Brinkkemper](https://wordpress.org/support/users/macbrink/) * (@macbrink) * [13 years, 2 months ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555180) * Very strange. There is nothing in the script that only deleted the _cache folder. * [G.Designer](https://wordpress.org/support/users/gdesigner/) * (@gdesigner) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555378) * The same thing happened to me, twice! * 1. Even though plugin is still activated, Eazyest Gallery disappears from Dashboard‘ main menu’ (where you’d select albums) * 2. Folder ‘gallery’ is deleted together with all its contents (where the album folders and images are saved) – in my case around 375 images * 3. In plug-in settings it declares you have to create the folder ‘gallery’ as if you’ve just installed plugin and have to start from scratch. * 4. With ftp, I can see the ‘gallery’ folder is no longer there (deleted by whom? how?) * The first time I thought perhaps I had done something wrong. So I went on to re-install gallery folder again and re-upload all of the images (painstakingly so, as many of the captions have to be manually inserted). * This was three days ago, on the 20th. And today the 23rd they’re gone again! * Thread Starter [dodgeuk19](https://wordpress.org/support/users/dodgeuk19/) * (@dodgeuk19) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555379) * I don’t know why this is put as resolved I never confirmed it. * It’s happened 3 times now each time we lose 2000+ images. * We spoke to our hosts and they said that NO deletion command has come from our IP’s however they said a script ran just before but cannot tell us which one. * Luckily they were able to restore it. * The gallery has since been updated twice since I 1st posted and it hasn’t done it so far but I would not say this is resolved as it still doesn’t prove it wasn’t this script * [G.Designer](https://wordpress.org/support/users/gdesigner/) * (@gdesigner) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555382) * I’ve been with my host provider long enough…images and folders have never gone missing before… * It also happened around the same time in both cases…between 15:30 and 16:30 GMT. * Just in case, I’ve created a folder named test and placed it under wp-contents/ if it spontaneously deletes in three days time, then perhaps it might just be something unrelated to plugin (but somehow I doubt it) * Thread Starter [dodgeuk19](https://wordpress.org/support/users/dodgeuk19/) * (@dodgeuk19) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555383) * Same here mate. Just strange. That its only the gallery folder in .\wp-content\ * Plugin Author [Marcel Brinkkemper](https://wordpress.org/support/users/macbrink/) * (@macbrink) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555387) * If been searching the plugin to see what could have caused this. What other plugins do you use? * Plugin Author [Marcel Brinkkemper](https://wordpress.org/support/users/macbrink/) * (@macbrink) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555388) * I have made an extra check in the script. Could you please try if it happens with trunk version? * [G.Designer](https://wordpress.org/support/users/gdesigner/) * (@gdesigner) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555389) * • Lightbox Plus ColorBox (though I wasn’t using it the first time gallery was deleted) • Restricted Site Access * What is a trunk version? * Plugin Author [Marcel Brinkkemper](https://wordpress.org/support/users/macbrink/) * (@macbrink) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555390) * Sorry, it is called Development version. [http://wordpress.org/extend/plugins/eazyest-gallery/developers/](http://wordpress.org/extend/plugins/eazyest-gallery/developers/) * [G.Designer](https://wordpress.org/support/users/gdesigner/) * (@gdesigner) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555391) * Unsure how to install Development version…I downloaded it (.zip)…but what next… do I delete current plugin and install dev. version? * Plugin Author [Marcel Brinkkemper](https://wordpress.org/support/users/macbrink/) * (@macbrink) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555392) * You could copy the files over the old one, using ftp. * [G.Designer](https://wordpress.org/support/users/gdesigner/) * (@gdesigner) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555393) * OK, I’ve uploaded Development version…what’s the difference? * [G.Designer](https://wordpress.org/support/users/gdesigner/) * (@gdesigner) * [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/#post-3555394) * I guess it’s wait and see now… Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/gallery-folder-missing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/gallery-folder-missing/page/2/?output_format=md) The topic ‘gallery folder missing’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/eazyest-gallery_969cb1.svg) * [Eazyest Gallery](https://wordpress.org/plugins/eazyest-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/eazyest-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/eazyest-gallery/) * [Active Topics](https://wordpress.org/support/plugin/eazyest-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/eazyest-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/eazyest-gallery/reviews/) * 18 replies * 3 participants * Last reply from: [Marcel Brinkkemper](https://wordpress.org/support/users/macbrink/) * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/gallery-folder-missing/page/2/#post-3555402) * Status: resolved