Gallery – Mozilla Firefox issue

Resolved readyallcz
(@readyallcz)

3 years, 2 months ago
Hello, I am having a problem with some of my product galleries in Mozilla firefox browser. i.e. – https://www.gastrotechno.cz/produkt/gastronadoba-gn-2-1/

The gallery of product images wont show as a slider (https://prnt.sc/IP1pnmnRVHRj).

It is allright in other browsers, and it is not doing in all of the products.

Do you have any idea what might cause this problem?

Thank you
- This topic was modified 3 years, 2 months ago by readyallcz.

Viewing 8 replies - 1 through 8 (of 8 total)

MayKato
(@maykato)

3 years, 2 months ago

Hello,

I checked the page in Firefox, and the product image gallery looks fine to me.

Link to image: https://snipboard.io/XTQOzi.jpg

Can you try clearing your browser cache and see if that helps?
https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

You can also make sure your Firefox version is up to date:
https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using

Thread Starter readyallcz
(@readyallcz)

3 years, 2 months ago

Hello, thank you for your answer.

I have my cache cleared and firefox up to date, but the problem remains. Sometimes it works, but most of the times it breaks like in the screenshot above.

Can you please try it on multiple devices, and multiple times?

Thank you for your help!
Pavel

Mirko P.
(@rainfallnixfig)

3 years, 2 months ago

Hi @readyallcz,

This is probably due to Lazy Loading in Firefox. Here’s a video on how to disable it:

https://www.techrepublic.com/videos/how-to-disable-lazy-loading-in-firefox/

Cheers.

Thread Starter readyallcz
(@readyallcz)

3 years, 2 months ago

Hello, thank you for explaining.

I understand that you can disable it in the firefox. But as a client, when I open the website, I expect it to be loaded properly. How would the client know that he has to disable lazy loading in the browser?

Is there a way to disable lazy loading on the wordpress site?

Thank you for your help.
Igor H
(@ihereira)

3 years, 2 months ago
Hello,

I understand your point.

May I ask if you open an incognito window of your browser, does the issue persist?

Regarding the plugins, you can check on the WordPress plugins repository:
https://wordpress.org/plugins/search/Disable+Lazy+Load/

I hope this points you in the right direction.
- This reply was modified 3 years, 2 months ago by Igor H.
Thread Starter readyallcz
(@readyallcz)

3 years, 2 months ago

Hello,

I activated the plugin for lazy load disabling and opened the page in incognito mode.

It loads fine for the first time of the page load.

When I reload the page a couple of times, 1 in 5 times it breaks again. Like some css/js is not loaded properly.

Thank you for your help anyway, I will test it more and let you know if I know any further details to it.

Margaret S. woo-hc
(@margaretwporg)

3 years, 2 months ago

Hi @readyallcz

Thanks for letting us know.

Additionally, you may want to raise the issue with Mozilla in their support channel here: https://support.mozilla.org/en-US/products/firefox (Scroll down to the Ask the community button)

Thanks

Margaret S. woo-hc
(@margaretwporg)

3 years, 2 months ago

This thread has been inactive for a bit, so I’m going to mark it as closed.

Please feel free to open a new thread if you have any other questions.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Gallery – Mozilla Firefox issue’ is closed to new replies.