Support » Plugin: Jetpack by » Galleries not working on new posts – despite Jetpack option enabled

  • Resolved janerette


    Hi there,

    I just published a new post with a gallery. It appears fine in the editor interface, and also in the Preview, but in the live post, all images have placeholders and alt tags, but do not actually show the images.

    Would like to know what would be the solution for this. It’s a fresh post, and the media images were uploaded into the library two days ago, so caching should not be the culprit.

    My workaround is just a single image. That seems unsatisfactory.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Stef


    Hi there,

    Sorry to hear about the trouble you’re having! Can you link the exact post you mentioned? I checked but I can’t see any galleries at all in there 🙂


    Hi Stef, thanks for looking at this.

    Since this is a landing page for a current campaign, I cannot afford to have anything not working, so I removed the gallery. Instead, I provided a link to where people could see more, and they they’d go to my Woo page, see that it has a price, and then they’d bounce rather than subscribe to get the free version.

    At times, even the image doesn’t appear on Mac Safari. It’s rather distressing when this happens.

    Plugin Support lizkarkoski


    Good morning 🙂

    Is Safari the only browser where this isn’t working? Which version number is in use?

    Plugin Support pmciano



    We haven’t heard back from you in a while, so we’re going to mark this as resolved. If you have any further questions, please start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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