Support » Plugin: Image Photo Gallery Final Tiles Grid » Galleries not appear :(

  • Resolved alcewebdesign

    (@alcewebdesign)


    Hi! Yesterday this plugin worked correctly but today all galleries that I’ve in my posts dissapear, whats the problem? 🙁

    (This plugin I have installed for a year)

    thank u so much

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author GreenTreeLabs

    (@greentreelabs)

    Do you remember what you installed or updated yesterday? I checked your page but the issue is from another plugin or your theme.

    To rule out a theme conflict, you’ll first need to temporarily deactivate your theme and activate a WordPress default (stock) theme like Twenty Nineteen. Then clear your browser cache and any other caching that might be running on your WordPress site or server/hosting environment.

    Test your issue again, and if it no longer exists, you have identified a theme conflict. At this point, adjustments will need to be made to your theme in order to get our plugin to work with your site.

    If you’ve already ruled out a theme conflict, next you’ll need to check for plugin conflicts.

    While a WP stock theme is still active, next deactivate all other plugins except for final tiles gallery.

    Test the issue once again, and if it no longer exists, you have a plugin conflict. To determine which plugin is conflicting, re-activate plugins one by one while testing to see if the issue returns after each activation. When the issue returns you’ve found the conflicting plugin.

    nothing! since one month don’t add any new plugin or updated nothing :S

    Plugin Author GreenTreeLabs

    (@greentreelabs)

    I know it’s an annoying procedure but unfortunately there’s no other way 🙁

    thank you so much 🙂 amazing support!

Viewing 4 replies - 1 through 4 (of 4 total)
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