NextGEN Gallery
[resolved] Galleries Fail to Display (NOT Jetpack Issue) (32 posts)

  1. kskwared
    Posted 3 years ago #

    After updating NextGen, my galleries are not loading. When I click on the page to link to my album, all the gallery thumbnails show up, but when I click on a gallery nothing happens. I tried linking directly to the gallery instead of through the album and the same issue occurs. The gallery thumb nail appears, but when I click on it, nothing happens.

    I have deactivated all of my plugins and the issue still persists. This is not a JetPack issue for me as I've already deactivated it and the same problem continues. Is anyone else having a similar issue that isn't Jetpack related since the upgrade?


  2. kaichen
    Posted 3 years ago #

    I got a quite similar problem. I can upload galleries and they display correctly. Uploading an album shows the overview of the album, including the thumbnail. But by clicking on the gallery I get an empty article.
    Anyone any ideas?


  3. gnr5
    Posted 3 years ago #

    I'm having the exact same issue, I noticed if I switch the theme they load. However I need to figure out what on my theme is causing this.

  4. bottom98
    Posted 3 years ago #

    I had the same problem and had to disable then delete Jetpack and 404 redirect plugins, the problems then went away.

  5. kaichen
    Posted 3 years ago #

    right, in my case it was also a jetpack problem (sorry kskwared). I deactivated zhe plugin and the album worked again. now i found sombody posting this:

    In file
    class.jetpack-post-images.php (jetpack plugin directory), replace line 254:
    $html = apply_filters( 'the_content', $html->post_content );
    $html = $html->post_content;

    Now it is working for my site.

  6. gnr5
    Posted 3 years ago #

    [UPDATE] I delete everything under my functions.php file, and now it is showing up. So, it is something with the functions file, now I need to debug what it is.

  7. kskwared
    Posted 3 years ago #

    I switched themes twice and that didn't fix the issue. I finally just updated to WP 3.5, and ironically I now have the old version of Jetpack, not the new one causing all the problems, and the issue is still happening.

    I deactivated all plugins, but the galleries still don't work. I haven't tried completely deleting jetpack, but I'll give that a shot tonight.

    @Kaichen - I tried the fix that you mentioned, problem still happening. I've messed around with the formatting a bit, I can get all the photos to show up in thumb nails on a page (not ideal) but even then, if I try clickong on them, the page just reloads with out loading a larger image. My page is showing the gallery thumbnails in the album, but I get the same issue as you when I click them.

    I use godaddy for hosting and last week godaddy switched me to a Linux server (this is when I first noticed the problem) - this also coincided with the WP and Jetpack updates so I assumed the problem was related to one of those.

    All my other data transferred correctly, but does anyone know if maybe changing to the Linux server could have caused the issue and if so if there are any fixes?

  8. kskwared
    Posted 3 years ago #

    @gnr5 -- did you delete the functions.php file in the NextGen plugin or in the jetpack plugin?

  9. cannondale63
    Posted 3 years ago #


    This works, great! I hope the Jetpack-Developers will correct this bug with the next update.

  10. pardeeps
    Posted 3 years ago #

    hey guys, i have similar problem, cant display newly created galleries or images into posts via nextGen gallery slider not even displaying any thumbnails in the back end of nextgen gallery.....serious issues...please help im not using any jet pack or so many plugins...im using Dzonia lite theme for my website....although it is displaying old images fine using same process but not new ones...not even via media up-loader of new wp 3.5

    i have following installed
    WP 3.5
    Mysql 5.5
    PHP 5.3.16

    host names.co.uk
    Thesme used Dzonia light

    Nextgengallery 1.9.10
    nextgen scroll galrry 1.8.1
    Contact Form 7 3.3.2
    Better Tag Cloud 0.99.5
    My Twitter Widget 1.3.4
    Tried everything as said above...but still not working

    help please

  11. photocrati
    Plugin Author

    Posted 3 years ago #

    Hey everyone,

    Would you all mind downloading and installing our most recent Beta (found here) and let us know if this issue persists or if its resolved?

    If the issue persists for you, please submit your bug report here, with temp. login credentials so we can dig deeper into why this is happening for some users but not all. Also, please include in your bug report if the issue persists with all plugins deactivated except NextGEN Gallery > browser cache cleared and site refreshed. Also, try switching to WordPress Default Theme. One other thing to try is disabling all browser plugins/extensions.


  12. netbros
    Posted 3 years ago #

    Photocrati, as I mentioned in the thread over on the Jetpack forum, I installed 1.9.11-beta, but when doing so my galleries and albums went away.

    The folder wp-content/gallery is still there, but since I uploaded the 11-beta the nextgen plugin can't find the galleries and albums.

    Is there some kind of pointer file or something? I backed up all my 1.9.10 files before upgrading to the beta.

    Please help. What do I need to do to be able to re-access my galleries and albums?

  13. photocrati
    Plugin Author

    Posted 3 years ago #

    @netbros - when you installed the Beta did you refresh the 1.9.10 NGG files via FTP or did you install the Beta as a new plugin and deactivated 1.9.10 version? Also, when you go to Manage Galleries area, do you see your galleries or are they all gone? Sounds like the Beta may have been installed incorrectly, and I'm wondering if the plugin was reinstalled from scratch (only 1 copy of the plugin installed to the site) if that would resolve this. Keep the 'gallery' folder as it is under the /wp-content directory, don't remove it. Just remove the copy of your NGG plugin and then reupload it and activate it through WP Dashboard.

    As always, make sure you do a full backup of your site before making any major changes like this, just in case something goes awry.

  14. netbros
    Posted 3 years ago #

    @photocrati I attempted to install the beta over top of 1.9.10, but the install failed saying that NGG already existed. So, I deactivated 1.9.10, FTPed the wp-content/plugins/nextgen-gallery/ folder to my computer, removed 1.9.10, then fresh installed the beta.

    The beta did not find any of my galleries or albums, so I removed the beta, FTPed 1.9.10 back up to the site and reactivated 1.9.10. However, 1.9.10 could not find the galleries or albums either.

    Can I recover the paths or pointers to the galleries and albums?

  15. netbros
    Posted 3 years ago #

    @photocrati I guess my question is this:

    The gallery and album information, names, descriptions, captions, and pointers to the appropriate sub-directories in wp-content/gallery/

    Is all of that contained in a flat file that can be restored by my web host back to before I installed the beta, or

    Is all of that contained in the WordPress MySQL database?

  16. photocrati
    Plugin Author

    Posted 3 years ago #

    @netbros - Thank you for sending in your bug report with your beta test results. We just emailed you for login info so we can take a closer look at your site.

  17. bigmike2000
    Posted 3 years ago #

    I am having the same issue. I also uploaded the beta via ftp by replacing files and the only thing to fix it is de-activating jetpack.

  18. pardeeps
    Posted 3 years ago #

    @photocrati-- I have installed beta version and it is not showing any of my galleries in plugin dashboard. :( what to do?

  19. pardeeps
    Posted 3 years ago #

    please Help...I have tried to revert back to NGG 1.9.10 and i looks like i have lost all the gallries which was working fine before. the gallary folder is still on web directory but plugin is not getting it on to wordpress. all this happed after i upgraded to beta version 1.9.11....can u please help me how to get all those gallries back. Thanks a lot

  20. photocrati
    Plugin Author

    Posted 3 years ago #

    @pardeeps & @bigmike2000 , could you both try activating permalinks under Gallery >> Options > General Options, let us know if that works for you?

    If it does not, please submit your bug report here, detailing your test results from installing the beta, if the error persisted with all plugins except NextGEN Gallery, deactivated, and if it persisted even when switching to WP Default Theme. Please also include temp. login information for your site and steps to see the error.


  21. netbros
    Posted 3 years ago #

    Activating permalinks does not solve the problem. The albums and galleries are still inaccessible.

    The gallery and album information, names, descriptions, captions, and pointers to the appropriate sub-directories in wp-content/gallery/

    Is all of that contained in a flat file that can be restored by my web host back to before I installed the 1.9.11-beta, and if so, what is the name of the file? or

    Is all of that contained in the WordPress MySQL database?

  22. yourbusybee
    Posted 3 years ago #

    I do not have JetPack installed, and have not tried to install the beta yet. I actually suspect that this issue is theme-related, but I can't get the theme maker to respond, so I'm hoping I can get help here. This particular theme has a slideshow built in to the site. But I've not had much luck figuring out how/where. I am fine with disabling this built-in slideshow since I would prefer to be using NextGen anyhow.

    When I disable the theme using Twenty Twelve, the gallery will appear, though it takes a few seconds to actually display. And I have tried disabling my few plugins one-by-one (the built-in slideshow is not set up as a plugin). None of them seem to be the problem.

    Very frustrated. Wondering if there's simply a javascript conflict somewhere. As in, perhaps if I update a particular javascript file in the theme, that might solve this? I'm really just thinking out loud here and have no idea if that's realistic. JS is not my forte.

    This is the development site and page where I've tried to insert a gallery. You'll see the built-in slideshow on the homepage.


  23. nippaero
    Posted 3 years ago #

    Hi. I am having the same problem. Just noticed it this evening. The albums were working fine this afternoon. When I deactivate JetPack the albums start working. When I activate it again they quit working. Galleries seem to be working fine.

    Here's the album page http://www.nampamodelaviators.org/gallery/

    Insert album with TinyMCE
    [album id=5 template=compact]

    When I click on an album it takes me to http://www.nampamodelaviators.org/gallery/?album=5&gallery=3 Nothing get's displayed.

    I made no other changes to the site.
    WordPress 3.5
    Weaver II v1.2.7 theme
    NextGEN Version 1.9.10

    Operating System : Linux (32 Bit)
    Server : Apache
    Memory usage : 27.63 MByte
    MYSQL Version : 5.0.96-log
    SQL Mode : Not set
    PHP Version : 5.2.17
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 64
    PHP Max Upload Size : 32M
    PHP Max Post Size : 33M
    PCRE Backtracking Limit : 500000
    PHP Max Script Execute Time : 30s
    PHP Exif support : Yes ( V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes
    Graphic Library

    GD Version : bundled (2.0.34 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : No
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : No
    XBM Support : Yes
    JIS-mapped Japanese Font Support : No

  24. photocrati
    Plugin Author

    Posted 3 years ago #

    @netbros - Images are kept in (by default) /wp-content/gallery/; settings, galleries, the registry of images uploaded, are kept in the database in wp_ngg_album, wp_ngg_gallery, and wp_ngg_pictures tables.

    @yourbusybee - When you are able to install the Beta, please let us know if everything works better with your current plugins and theme.And/or if switching to a different theme helps. We are unable to ensure compatibility with all the thousands of themes out there, but if there is a common theme causing a lot of issues, where possible we would like to include a fix.

    @nippaero - Could you let me know if by going to Gallery >> Options > General Options and selecting 'Activate Permalinks' > save changes, clearing browser cache and reloading your site, if that helps resolve the issue you're experiencing with the Album?

  25. nippaero
    Posted 3 years ago #

    Hi photocrati,

    Thanks for getting back.

    I selected activate permalinks under general settings and then ran create URL friendly slugs. It still does not go to thegallery when you click on it. I cleared by browser cache as well. No luck. Have a look here.


    I have also recently upgraded to WP 3.5.1 and updated my PHP to 5.3 (from 5.2). For some reason Godaddy defaulted me to 5.2. But regardless, no changes. The weird thing is it was working for a while before I noticed it not working. Not sure what changed...

  26. photocrati
    Plugin Author

    Posted 3 years ago #

    @nippaero - A few other things you might check:

    - deactivate all plugins
    - set your WordPress Permalinks to 'Post Name'

    If neither of those changes work, would you mind submitting a bug report with your error, steps to recreate your error, and temp. login info so our devs can take a look? Thanks!

  27. nippaero
    Posted 3 years ago #

    Ok. So I narrowed it down to Jetpack. When I disable Jetpack the galleries start working. If I enable Jetpack it breaks. Am I just stuck with it?

  28. photocrati
    Plugin Author

    Posted 3 years ago #

    @nippaero - Would you mind installing the NextGEN 1.9.11 Beta and let us know if that resolves the issue you're having with Jetpack?

    You might also try the solution mentioned here in this thread, and let us know if that corrects the issue for you as well.


  29. dougcoxnc
    Posted 3 years ago #

    Hi There,

    Having the same problem as the folks above.

    Try to create a new gallery it and it just does not show up in menu for adding pictures. I can see that the folder was created (when I view it, via FTP), but it does not show up in the backend Admin when I want to start uploading images:

    What I've done so far
    - turned off all plugins
    - downloaded the new Beta 1.9.11
    - currently have the beta running
    - have not had Jetpack installed
    - tried "activate permalinks"
    - tried changing permalinks to postname
    - running WP 3.5.1
    - running a current Canvas theme 5.0.13

    All so far with no luck.... New galleries still not showing up in admin

    Any more thoughts?

  30. photocrati
    Plugin Author

    Posted 3 years ago #

    @dougcoxnc - What version did you upgrade from? Was it older than 1.9.8?

    If you wouldn't mind, submitting a bug report and include the details you listed, as well as temp. login information to your site, that will help us diagnose what may be causing this to happen.


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