GA4 Analytics property is not unset when consent revoked

Resolved C Green
(@cgreen177)

2 years, 5 months ago
Hi I have the following script to set up GA4 analytics cookies when the user accepts analytics:
```

<script async src="https://www.googletagmanager.com/gtag/js?id=G-nnnnnnnn"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'G-nnnnnnnn');
</script>
```
(with the correct G- ID value)

When a user accepts cookies, 2 cookies (_ga and _ga-G-nnnnnn) are set.
When a user revokes consent, only the _ga cookie is unset.

Do I have to write a php funciton to unset these myself? (The ‘old’ version of analytics worked perfectly, if I recall correctly

Thanks in advance

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Moove Agency
(@mooveagency)

2 years, 5 months ago

Hi @cgreen177,

Thanks for using our plugins.

Please update your plugin to version 4.6.1 and should be fine.

Thanks

Thread Starter C Green
(@cgreen177)

2 years, 5 months ago

Thanks just tried that with an updated plugin and a cache refresh and can still see the issue. Steps to replicate:

1. Go to homepage
2. Accept cookies
3. Navigate to new page on site
– _ga and _ga-nnnn are set at the domain level
– moove_gdpr_popup is set on the www*
4. Click on cookies link in footer, toggle off google analytics and save changes
5. Page reloads
– _ga cookie is removed
– _ga-nnnnn cookie is (now) set on www. domain with an expiry of 1/1/1970
– _ga-nnnn cookies is (still) set on naked domain and unexpired

So it looks like the script is deleting the _ga cookie on the domain level, and setting an expired cookie on the www* level but leaving one cookie on the domain (if I am interpreting this correctly)

Thanks!

Plugin Author Moove Agency
(@mooveagency)

2 years, 4 months ago

Hi @cgreen177

Thanks for reporting this.

We found the issue and the fix will be available in the next update of the plugin.

Hope this helps.

Thread Starter C Green
(@cgreen177)

2 years, 4 months ago

Thank you @mooveagency !!

Is that 4.6.2 released today – or the next one? Happy to retest 🙂

Plugin Author Moove Agency
(@mooveagency)

2 years, 4 months ago

Yes today

Thread Starter C Green
(@cgreen177)

2 years, 4 months ago

Amazing thank you ! All working.

Thanks again for the help and support!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘GA4 Analytics property is not unset when consent revoked’ is closed to new replies.

Tags