Support » Plugin: Call Now Button » GA Event not being triggered in Analytics

  • Dear Support,

    Thank you guys for this simple but great solution for calling from mobile.

    I’m facing some issue, I’ve google analytics implemented through Google Tag Manager and in Google Analytics I can’t see the events, we are getting calls from mobile etca, we tested on desktop etc but still seems not to work.

    I start to think is about the Google Tag Manager tag, not sure it is an issue with the plugin or yes.

    Please help.

    Tony

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jerry G. Rietveld

    (@jgrietveld)

    Hi Tony,

    Thanks for your message. I took at look at your site and these seems to be an issue with the implementation of GA. When you look at your website via the console in Google Chrome there’s a few errors that pop up. On line 874 of your source code there’s a script tag being followed by a style tag and then some JS which is probably causing the event tracking to break. When I now click on the Call Now Button, I see the following error appear in the console: “Uncaught ReferenceError: gtag is not defined”. This is the GA function for tracking the click that cannot be executed. I think that when you remove the <script> tag on line 874 it will work just fine.

    Let me know how it goes.

    Cheers,
    Jerry

    Damn good support – So when is your premium version coming out? Need beta testers?

    Hi, i am facing the same issue.

    While troubleshooting, i have the following error

    “Links do not have a discernible name”
    Failing Elements:

    Meaning this would only work when ‘Button text, isn’t blank. correct?

    So i added some text. but GA Event still doesn’t trigger.

    thoughts?

    Link https://www.refluxguard.com/contact-us

    • This reply was modified 10 months, 1 week ago by  jayk1.
    • This reply was modified 10 months, 1 week ago by  jayk1.
    • This reply was modified 10 months, 1 week ago by  jayk1.

    Hi,

    I have implemented the call now button on my website. I can’t see any call now event under Behaviour, even though I have analytics ticked.

    I hope somebody could help.

    Thanks,
    Sam

    Plugin Author Jerry G. Rietveld

    (@jgrietveld)

    Hi Sam,

    Thanks for using the Call Now Button! Could you share the URL of your website with me so I can take a look? If you’re not comfortable sharing it here you can also send it to me via http://callnowbutton.com/support

    Cheers,
    Jerry

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘GA Event not being triggered in Analytics’ is closed to new replies.