• Resolved andrewbmd


    Hi Team,

    Can you confirm that everything is firing correctly on the set up on this domain. We have the plugin activated, but the data is GA looks skewed especially the bounce rate. Do we need to also remove the old GA code on the site when this plugin is activated?

    The page I need help with: [log in to see the link]

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  • Plugin Author Tatvic


    Hi Andrew,

    Thank you for writing to us!

    We did a quick look of your store & found the following outcomes:

    1. Bounce rate looks skewed because of the old GA code. Our plugin is using gtag method so you should remove the old GA snippet from the store.

    Custom theme detected on your store & as we have mentioned in the description & FAQs, the free version is not fully compatible with the child/custom theme.

    Hope this helps!

    Thanks & Regards,

Viewing 1 replies (of 1 total)
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