Support » Plugin: Cookie Notice for GDPR & CCPA » GA cookies not deleted when consent revoked

  • Hello.
    I’m in the process of trying different Cookie Notice plugin alikes and I’m having an issue with this one.
    I’ve set up my Google Analytics code in the block scripts field.
    I’ve enable Revoke consent and tried both with the automatic and manual methods.
    I’ve tried with and without the page reload option enabled after a click on accept / refuse buttons.

    I’m testing the website with Chrome’s incognito mode. When I first land on the website, I get the cookie notice bar asking me to accept or refuse cookie.
    If I refuse, GA script isn’t fired and cookies not created, no problem with that.
    If I accept, GA script is triggered and cookies are created, no problem either.

    However if I click on revoke consent button after I already accepted cookies and GA cookies were created, the bar appears again, then I click on “Refuse” : it does change the value of “cookie_notice_accepted” from true to false BUT it doesn’t delete GA Cookies.

    So I assume users are still tracked by GA even if they revoked their consent ? Or am I missing something ?

    I’ve watched a webinar done by a lawyer specialized in WordPress who also mentionned they couldn’t make the “revoke consent” function work properly and unecessary cookies (GA for instance) were not deleted after consent had been revoked.
    If that’s the case I’m afraid this makes this plugin not GDPR compliant, then not usuable as it is :/

    Any help would be really appreciated !
    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi
    Same issue here, the revoked button do nothing and I’m afraid that we will go to another plugin du to the lack of responses in this forum.

    @alexis888 What’s the solution you have choosed please?

    Thanks

    Hey @pako69.
    I’ve removed Cookie Notice for GDPR & CCPA from all my clients’ website and switched to the free version of this one GDPR Cookie Compliance (CCPA, PIPEDA ready) which works great so far !

    The paid version has a feature to display the “cookie” button on the bottom left corner only on the pages you want and not the whole website but with a few CSS tweaks you can manage to have it displayed only on the Privacy Policy page.

    
    /* Hide the "edit cookies consent" button on all pages */
    #moove_gdpr_save_popup_settings_button{
        display: none !important;
    }
    
    /* Show the "edit cookies consent" button on Privacy Policy page only */
    .privacy-policy #moove_gdpr_save_popup_settings_button{
        display: block !important; 
    }

    I hope that helps !

    Thanks @alexis888 That the same plugin I’m also using but I don’t think there is a Revoke options?
    Thanks

    There is.
    In the plugin settings you have to click the 3rd tab on the left (“Bouton Flottant” for me as I’m french) and activate that.

    It should show you a “Cookies” button on the bottom left corner of your pages that should open a pop up to revoke consent on cookies.
    Aand so if you disable some and click save the page will reload and third party cookies will be deleted (make sure you put your code like google Analytics etc in the “third party cookies” tab .

    If configured properly it should work fine. At least it does for me.

    Some screenshots :
    https://ibb.co/f9fyDKv
    https://ibb.co/MGBqnP9
    https://ibb.co/Gd7T3YN
    https://ibb.co/dtCqrgQ

    OK 😉
    Merci je suis aussi français !

    Pas de soucis 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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