Fundamental Flaws

  • clickupp

    (@clickupp)


    2 months, 3 weeks ago

    1. If an already subscribed user goes to checkout and does not check the opt-in checkbox, they are unsubscribed despite this not being an unsubscribe event. Developers claim this is working as designed which is nonsense. They suggested pre-checking the opt-in checkbox as the best workaround but this is illegal in the UK. Rubbish!
    2. BUG: If you are trying to capture cart contents for abandoned carts, these updates for flood in, sometimes after the checkout process has completed. This can cause the subscribed status to be set back to transactional after the customer has completed a checkout and successfully subscribed. What you see in the logs is “cart.member.updated :: Updated xxxx@gmail.com subscriber status to subscribedand language to en”

      then later

      “abandoned_cart.success :: email: xxxx@gmail.com :: checkout_url: xxxxxx 2025-03-26T09:13:48+00:00 NOTICE order.member.updated :: Updated xxxx@gmail.com subscriber status to transactionaland language to en”
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