Support » Plugin: WP-SpamShield » Functional but destroys site performance

  • The plugin works. But it unfortunately significantly slows down site speed on some installations. P3 profiler identified the plugin as a major culprit of site load times and deactivating the plugin improved site responsiveness. It is worse on sites with front end editors (tested with a few different ones), but occurs on multiple sites across a various of theme frameworks and plugin sets. This unfortunately renders the plugin useless for me.

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  • Plugin Contributor redsand

    (@redsand)

    I’m sorry, but you are mistaken. WP-SpamShield does not slow sites down. The plugin is extremely optimized and will actually speed up your site. Benchmarking and speed has been a primary focus from the beginning. If you are experiencing a slowdown, it means there is an issue with your site or server, or your site does not meet the minimum requirements for the plugin. There is an FAQ that directly addresses questions about speed: Q: Will WP-SpamShield slow down my site, and is there anything I can do to optimize my site for it?

    Using a P3 to measure speed issues is not an accurate way to gauge what is ailing your site. The plugin hasn’t been maintained or updated in 18 months, is only compatible up to WP 4.1, and in recent times it’s been getting more 1 star reviews than anything else.

    This should be a support request, not a review.

    I really am sorry to hear that you had an issue.

    However, I have to ask, why would you post a negative review without even submitting a support request first?

    We really do offer outstanding support. You should give us a chance to help you.

    It is important for all plugin users to read the documentation. We ask users to take a few minutes to work through the Troubleshooting Guide and FAQs completely, as these solve over 90% of issues users have. If you need further help, then we are happy to provide support.

    Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.

    If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WP-SpamShield Support Page. We provide some of the best support out there.

    You might want to take a moment to check out these two posts:

    I would ask that you reconsider your rating, as it simply isn’t accurate or fair. It can be updated by going to: https://wordpress.org/support/view/plugin-reviews/wp-spamshield#postform

    Reviews like this simply do not help the global WordPress community.

    – Scott

    • This reply was modified 7 years, 6 months ago by redsand.
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