Support » Plugin: Jetpack by WordPress.com » Full sync error

  • Resolved Rick

    (@figurehead)



    Hi, I’m trying to run a full sync on a couple of blogs but I get this error:

    The Jetpack site is inaccessible or returned an error: transport error – HTTP status code was not 200 (403) [-32300]

    When I open my wordpress settings page there is also another red message on top-right of the screen:

    There was an error retrieving your site settings.
    Make sure your Jetpack is up to date

    I’ve done some research and I think the reason is that the two blogs are on https.

    These are the URLs:
    blog.expedia.fr
    blog.expedia.nl

    Is there a workaround to enable the sync?

    thanks
    Rick

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Jetpack uses your site’s XML-RPC file to communicate with WordPress.com. Unfortunately I cannot access that file on your site at the moment:
    https://blog.expedia.fr/xmlrpc.php

    If you use a security plugin to block access to the file, you’ll need to configure it to allow incoming and outgoing connections to /xmlrpc.php.

    If you do not use such plugin, you’ll want to contact your hosting provider and ask them if they currently block access to your site’s XML-RPC file.

    I hope this helps.

    Rick

    (@figurehead)

    Hi Jeremy,

    thanks for your reply. I’m sorry for my delayed reply but I didn’t receive a notification.

    I’ve now unblocked the access to /xmlrpc.php. Could you please verify and let me know if you’re still blocked?

    thanks

    Rick

    (@figurehead)

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    I’m afraid the problem is still the same: Access to XML-RPC is still blocked.

    Rick

    (@figurehead)

    Do you think this is a file permission issue then? It’s currently set to 674.
    Alternatively I can send you the file here?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    The file is shipped with WordPress, so its contents should be fairly standard:
    https://core.trac.wordpress.org/browser/tags/4.7.2/src/xmlrpc.php

    You also shouldn’t have to change the file’s permissions.

    Access to the file is most likely blocked elsewhere, either via a Security plugin, via a rule in your site’s .htaccess file, or directly by your hosting provider.
    If you’ve already eliminated all other plugins and the problem remains, check the .htaccess file. If nothing blocks XML-RPC in that file, you’ll need to ask your hosting provider for help.

    Rick

    (@figurehead)

    Hi, I’ve contacted my hosting provider. I’ll get back to you as soon as I have an answer.

    thanks

    Rick

    (@figurehead)

    The file is now accessible. Let me know if you can look into it.

    thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Your site appears to be properly connected to WordPress.com now. You should be all set!

    If you still experience issues, could you give me more details about the problems you’re having?

    Thanks!

    Rick

    (@figurehead)

    It all worked fine. Now jetpack is synced, thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
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