Support » Plugin: Easy Digital Downloads » Full of bugs and no stable version

  • When the plugin update it contains a lot of bugs which leads to number of other updated in a very short time. If you check the changelog and updated dates, you will know what I mean. This goes for the plugins and extensions as well. It doesn’t deserve even a single star.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Pippin Williamson


    Hi FabPretty,

    First of all, I am sincerely sorry that you have had a bad experience. That is certainly not the experience we want our users to have and it is to our disappointment that Easy Digital Downloads did not work out for you as we all would have liked.

    Now, that being said, it is unfortunate that you have not given us the opportunity to assist you with whatever difficulties you have experienced. I have just searched through the posting history you have here on and also in our help desk system and, sadly, have not found a single support ticket from you. The only way that it is possible for us to resolve difficulties that you face is if you let us know about the difficulties you are encountering. If you do not allow us to help, there is nothing that we can do.

    Regarding the frequent updates recently, while we fully understand that installing several updates in a row can be annoying, frequent updates should never be something to look down upon. Frequent updates indicate that the creators of the software genuinely care about the platform they are building and wish to resolve problems for users as fast as possible. If we did not care, we would simply let bugs sit unfixed and never push out updates.

    You mentioned as well that the extensions are buggy. Again we have no support tickets or purchase records from you so, unfortunately, we have no way of knowing what kind of hardships you encountered, making it impossible for us to improve them.

    If you will allow us to assist you with the problems you’re facing, I have no doubt that we could dramatically improve your experience and opinion of Easy Digital Downloads.

    I tend to pay almost no attention to 1 star ratings on popular plugins as they nearly always lack specificity or are related to issues beyond the plugin, like poorly resourced or configured hosting, conflicts with poorly coded themes and plugins, etc. Then there are the small percentage of trolls.

    To be sure, there are plugins that deserve low ratings because they DON’T provide rapid bug and security fixes, or poorly support their product.

    But with scores of clients using this plugin, I can say without any reservations that Easy Digital Downloads is not one of them.

    FabPretty, I stumbled across this plugin when I was first setting up my site and it really is good, and the support here is awesome.

    You either haven’t given it a proper go or you don’t know what you’re doing.

    Either way, Pippin and the team actively help out on the support forum system and considering it’s a free plugin that’s pretty damn good. I’m sure Pippin or one of the other developers will be more than happy to help you out. 🙂

    If anyone else is considering the review at the top of this thread in their decision to download the plugin, ignore it.

Viewing 3 replies - 1 through 3 (of 3 total)
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