Title: FUBAR Last modified: December 19, 2021 --- # FUBAR * [imincognito](https://wordpress.org/support/users/imincognito/) * (@imincognito) * [4 years, 5 months ago](https://wordpress.org/support/topic/fubar-4/) * When evaluating Elementor’s claim that it provides a theme builder, it’s important to keep in mind that Elementor has evolved from a single page builder, where devs could easily modify both content, structure and style in a single editor. * But in trying to extend Elementor to a true theme builder, the authors completely ignored the very important concept of separation of concerns. As a result, they used a template-based architecture, which co-mingles content, structure and style. * The site settings, where you’d expect only style properties to be maintained, is only navigable from within a template, page or post – there’s a reason why all other frameworks (e.g. Bootstrap) isolate style properties from page structures. * If you modify site settings from within a page, Elementor places those settings in a default single page in its theme builder – and you’d never guess that the single page is where settings are hidden, unless you try to delete that page… * Further, except for colors, site settings are neither complete nor scalable, unless you want to write your own SCSS/CSS. But even then, Elementor does not expose its class structures, so you have to manually assign custom classes to each element on each page. * Finally, because of the co-mingling of content and style, global widgets and even templates have limited usability – you can’t create a global widget and assign text (or other content) to each instance of that widget. * Does all this sound confusing? It should – Elementor is a really confusing product to use. * You don’t put wings on a car if you want to fly from New York to LA – you build an airplane. Elementor’s theme builder on top of their page builder is like putting wings on a car. * The “new” Elementor is kludgy, unintuitive and difficult to maintain. - This topic was modified 4 years, 5 months ago by [imincognito](https://wordpress.org/support/users/imincognito/). - This topic was modified 4 years, 5 months ago by [imincognito](https://wordpress.org/support/users/imincognito/). Viewing 3 replies - 1 through 3 (of 3 total) * [Elementor](https://wordpress.org/support/users/davidr90/) * (@davidr90) * [4 years, 4 months ago](https://wordpress.org/support/topic/fubar-4/#post-15245093) * Hi [@imincognito](https://wordpress.org/support/users/imincognito/), * Thank you for your review, * I’m sorry to hear about your experience with our Elementor Theme builder; I would like to help. * We are working hard to improve the Elementor features and capabilities and enable web creators to have 100% control over the website design and layout. Many issues might occur during this challenging process, and we are here to offer you our enhanced support that will help you achieve the most of your website. * Kind regards. * Thread Starter [imincognito](https://wordpress.org/support/users/imincognito/) * (@imincognito) * [4 years, 4 months ago](https://wordpress.org/support/topic/fubar-4/#post-15245718) * Tier 1 tech support reps have no product knowledge and simply direct developers to disable other plugins to troubleshoot any and all problems. * Alternatively, they’ve asked for admin credentials – I recently provided Elementor tech support with the requested credentials to my dev site. * The result was that my dev site was trashed – pages built with Elementor were replaced with other content and the admin credentials were deleted. When I asked to discuss this with a manager…no response. * Your response above is an empty offer (and identical for every negative review here) – Elementor is no longer responding to any tech support tickets, **which is a breach of contract**. * I understand that Elementor is growing quickly – but this is no way to run a support group. - This reply was modified 4 years, 4 months ago by [imincognito](https://wordpress.org/support/users/imincognito/). - This reply was modified 4 years, 4 months ago by [imincognito](https://wordpress.org/support/users/imincognito/). - This reply was modified 4 years, 4 months ago by [imincognito](https://wordpress.org/support/users/imincognito/). * [Elementor](https://wordpress.org/support/users/davidr90/) * (@davidr90) * [4 years, 3 months ago](https://wordpress.org/support/topic/fubar-4/#post-15299146) * Hey [@imincognito](https://wordpress.org/support/users/imincognito/) * I understand your concern and appreciate the feedbacks you gave to us. We will surely share them with our developers. * Regarding the issue you have raised, it Sounds like the service you’re received is not what we’re aiming for. * We would like to hear the issue and what could be done better in order to assist. * Please write to our Customer Service Quality team [feedback@support.elementor.com](https://wordpress.org/support/topic/fubar-4/feedback@support.elementor.com?output_format=md) and I’ll make sure they are aware of your situation. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘FUBAR’ is closed to new replies. * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228) * [Elementor Website Builder - more than just a page builder](https://wordpress.org/plugins/elementor/) * [Frequently Asked Questions](https://wordpress.org/plugins/elementor/#faq) * [Support Threads](https://wordpress.org/support/plugin/elementor/) * [Active Topics](https://wordpress.org/support/plugin/elementor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/elementor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/elementor/reviews/) * 3 replies * 2 participants * Last reply from: [Elementor](https://wordpress.org/support/users/davidr90/) * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/fubar-4/#post-15299146)