FTS breaks something when activated

  • Resolved jotomas

    (@jotomas)


    7 years, 7 months ago

    Hi,

    My technical skills are very limited so I am unable to describe the problem technically.

    The problem is that, when I activate FTS, all the “moving parts” of the site (responsive elements, animations, menus, maps, etc.) are static, do not load or they do not adapt themselves to the right size and, when I deactivate FTS, everything goes back to normal behaviour.

    Could you help?

    Thanks and regards.

Viewing 15 replies - 1 through 15 (of 23 total)
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  • Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    jotomas,

    I’d be glad to help. Can you please provide the following 3 things.

    1. The shortcode you are using.
    2. An Example Link or photo showing the problem.
    3. And most important the Report from the System Info page of the plugin. http://www.slickremix.com/docs/system-info-page/

    Spencer

    Thread Starter jotomas

    (@jotomas)

    7 years, 7 months ago

    Hi Spencer,

    Thank you very much for your prompt response.

    The shortcode I am trying to use is this one:

    [fts_facebook id=482910621736350 type=group]

    In this page you can see explained photos showing the problem:

    http://inforoses.com/test-fts/

    Here follows the Report from the System Info page of the plugin:

    ### Begin System Info ###

    SITE_URL: http://inforoses.com
    Feed Them Social Version: 2.0.6

    — WordPress Configuration:

    WordPress Version: 4.6
    Multisite: No
    Permalink Structure: /%postname%/
    Active Theme: Divi 2.7.10
    PHP Memory Limit: 256M
    WP_DEBUG: Disabled

    — Webserver Configuration:

    PHP Version: 5.5.38-1~dotdeb+7.1
    Web Server Info: Apache/2.2.22 (Debian)

    — PHP Configuration:

    Safe Mode: No
    Upload Max Size: 10M
    Post Max Size: 10M
    Upload Max Filesize: 10M
    Time Limit: 300
    Max Input Vars: 2500
    Allow URL File Open: On ()
    Display Erros: N/A

    — PHP Extensions:

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.

    — Active Plugins:

    Advanced iFrame: 7.1.2
    Autoptimize: 2.1.0
    Bloom: 1.1.8
    Code Snippets: 2.7.0
    Contact Form 7: 4.5
    Cookie Notice: 1.2.36.1
    Custom Permalinks: 0.8
    Divi Image Intense: 1.1
    Divi Switch: 2.1
    Duplicate Post: 2.6
    Elegant Themes Updater: 1.0
    Envato WordPress Toolkit: 1.7.3
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.0.6
    Forget About Shortcode Buttons: 1.1.2
    GD Related Posts: 1.4.2
    GeoDirectory: 1.6.7
    GeoDirectory Advance Search Filters: 1.4.3
    GeoDirectory Ajax Duplicate Alert: 1.1.5
    GeoDirectory Claim Manager: 1.2.8
    GeoDirectory Custom Google Maps: 1.0.7
    GeoDirectory Custom Post Types: 1.3.0
    GeoDirectory Events: 1.4.1
    GeoDirectory Franchise Manager: 1.0.1
    GeoDirectory Location Manager: 1.5.0
    GeoDirectory Marker Cluster: 1.2.6
    GeoDirectory Payment Manager: 1.4.3
    GeoDirectory Re-Captcha: 1.1.0
    GeoDirectory Review Rating Manager: 1.3.3
    GeoDirectory Social Importer: 1.2.2
    GT-Vouchers – GeoDirectory Version: 1.5.6.7
    Jetpack by WordPress.com: 4.3
    MailChimp for WordPress: 4.0.3
    MailChimp User Sync: 1.5
    Monarch Plugin: 1.3.2
    PageBuilderEverywhere: 1.1
    Quick Page/Post Redirect Plugin: 5.1.8
    Themify Tiles: 1.1.1
    WordPress Importer: 0.6.3
    WordPress Social Login: 2.3.0
    WP-Polls: 2.73.1
    WP Easy Paypal Payment Accept: v4.9.2
    WP Embed Facebook: 2.1.4
    WP Super Cache: 1.4.8
    Yoast SEO: 3.4.2

    — Custom Token or Keys added to Options Pages
    — You must have a custom token to use the feeds

    Facebook App Token: Yes
    FB App ID for Like Button: Yes
    Twitter Consumer Key: No
    Twitter Secret: No
    Twitter Token: No
    Twitter Token Secret: No
    Instagram: No

    ### End System Info ###

    I look forward to your news.

    Thank you very much once again for your attention.

    Best regards.

    Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    Thanks for all the info and screenshots. Can you duplicate that home page and send me test link, sounds like maybe a CSS issue. You can use the duplicate post plugin to copy any page easily. Great plugin to have!

    Spencer

    Thread Starter jotomas

    (@jotomas)

    7 years, 7 months ago

    Hi Spencer,

    Thank you very much for your response.

    Here follow the URLs of the clones of the pages shown in the screenshots:

    http://inforoses.com/web-app-menu-turista-clone/
    http://inforoses.com/mapa-clone/

    I look forward to your news.

    Thanks once again and best regards.

    Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    Thanks for the links but I am not seeing the feed on either of those links. Can you double check please.

    Thread Starter jotomas

    (@jotomas)

    7 years, 7 months ago

    Sorry, I do not understand what you mean by “the feed”.

    Thread Starter jotomas

    (@jotomas)

    7 years, 7 months ago

    Hi,

    I just realize that you mean the Facebook feed!

    These two pages do not have feeds. I did not thought that the problem could be caused by the shortcode, because the problem is that simply activating FTS breaks the entire site. These two pages are only examples of broken things when the FTS plugin is activated.

    If you need a page with feed I can add the shortcode to any of these two.

    Please, let me know.

    Thank you very much once again for your attention and best regards.

    Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    Yes please add the shortcode to a page.

    Thread Starter jotomas

    (@jotomas)

    7 years, 7 months ago

    Hi Spencer,

    I added it to this page:

    http://inforoses.com/web-app-menu-turista-clone/

    Should I activate the plugin? If yes, could you please let me know an specific timeframe convenient for you to do it, the shortest possible, as the site is public and activating the plugin breaks it?

    Thanks once again and best regards.

    Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    Go ahead and active it, I’ll be around for a while.

    Spencer

    Thread Starter jotomas

    (@jotomas)

    7 years, 7 months ago

    Activated!

    Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    Alright thanks, I see the problem. It appears apart of our js does not like to be truncated. Try turning that option off in whichever plugin that option is active… usually an optimize plugin or caching plugin.

    Spencer

    Thread Starter jotomas

    (@jotomas)

    7 years, 7 months ago

    Hi Spencer,

    The plugin is this one:

    https://wordpress.org/plugins/autoptimize/

    There is only one setting to enable/disable Javascript Code optimization. I disabled it and now FTS does not break the site.

    Thank you very much for your willingness to help!

    Best regards.

    J.O.

    Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    Glad to hear that did it! As always, glad to help. If you have a second and wouldn’t mind leaving a review after you get up and running we would be very grateful. https://wordpress.org/support/plugin/feed-them-social/reviews/

    Spencer

    Plugin Author slickremix

    (@slickremix)

    7 years, 7 months ago

    On another note, I noticed when looking at your feed the first post was not showing the image next to the text. I have fixed that. If you delete the current plugin and reinstall it and empty the cache on our plugin you should see the photo now. Here is a temporary test link http://feedthemsocial.com/test/

    Spencer

    • This reply was modified 7 years, 7 months ago by slickremix.
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