Title: FTP Transfer Issue / WordPress
Last modified: February 15, 2021

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# FTP Transfer Issue / WordPress

 *  [Sam](https://wordpress.org/support/users/sajarocs01/)
 * (@sajarocs01)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/ftp-transfer-issue-wordpress/)
 * I have designed a website on WordPress.
 * The app was installed through my clients website host & the site was designed.
 * When ready to go live, I attempted to transfer the files to replace their old
   website, however, there was an error. While on hold with tech support.
    Then 
   the files wihtin their ftp simply vanished. When trying to log back in the error
   read
 * “No active repository found for user!”
 * We requested the hosting company perform a backup from a previous day called ‘
   Restore environment”
    In case you are wondering, no I didn’t back the files up
   to my computer. This is the first time (in years) that I have had to upload files
   to an FTP, usually it’s all done so easily! It has been 3 weeks now they keep
   saying that they have escalated’ the case to senior admin &tech support. So frustrating
   as we are just not getting any answers. I haven’t been able to login to my client’s
   site via WordPress. Is this because the FTP files have gone missing? Surely I
   could still login??
 * My question is:
    Is there any way through WordPress I can get the files? Although
   I can’t log in??
 * Major help required!!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [a2hostingrj](https://wordpress.org/support/users/a2hostingrj/)
 * (@a2hostingrj)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/ftp-transfer-issue-wordpress/#post-14049637)
 * I suggest you to keep contacting the hosting tech support. If you did not create
   a backup, you will have to wait until you get a response. It is strange that 
   the files “just vanished”, I suggest you to get more information about that.
 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/ftp-transfer-issue-wordpress/#post-14050127)
 * > I haven’t been able to login to my client’s site via WordPress. Is this because
   > the FTP files have gone missing? Surely I could still login??
   >  — My question
   > is: Is there any way through WordPress I can get the files? Although I can’t
   > log in??
 * WordPress **IS** those files (or part of those files). So if all the files are
   indeed gone, then you have no WordPress site and nothing to log in to.
 * As **a2hostingrj** suggested, your best bet is to wait for a response from your“
   host” and hope that they indeed have backups that they can restore for you.
 * But as you’ve waited for 3 weeks already, if you’re looking for a path forward
   now or if your host isn’t able to do this “Restore environment” for you, here
   are some thoughts worth exploring:
 * The WordPress software itself can be downloaded from here: [https://wordpress.org/download/](https://wordpress.org/download/).
   But this will obviously not have any of your uploaded media, themes & plugins,
   and any customizations.
 * Also, the error message and the need to “Restore environment” both seem to suggest
   that there’s more that is wrong with this hosting account than just the WordPress
   files missing.
 * Are you able to login to the hosting control panel at all? Is the WordPress site’s
   database still there?
 * I don’t know what sort of hosting you’re dealing with… but are you able to create
   a new “environment” and start over? I’m hoping you have the complete site on 
   your dev server (as all this started when you were transferring the finished 
   site over to the client’s hosting.)
 * Just some food for thought.
 * Good luck!
 *  Thread Starter [Sam](https://wordpress.org/support/users/sajarocs01/)
 * (@sajarocs01)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/ftp-transfer-issue-wordpress/#post-14071490)
 * Thanks for your replies.
 * After being in contact with the hosting provider again (gosh know how many times)
   they have ‘restored the environment’ but haven’t can’t find the ‘database’.
 * So I can see the old website, I can see some of the files for the new website,
   but I can’t login to WordPress & the URL looks like this…
 * [http://gordonandgray.com.au/newsite/login](http://gordonandgray.com.au/newsite/login)
 * Any ideas?
 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/ftp-transfer-issue-wordpress/#post-14072499)
 * > So I can see the old website, I can see some of the files for the new website,
   > but I can’t login to WordPress & the URL looks like this…
 * The WordPress site has part of it serving URLs from [http://examples.com/newsite/](http://examples.com/newsite/),
   while other parts use [http://example.com/](http://example.com/) (I’m referring
   to the WordPress site, not the old site).
 * It’s possible to configure WordPress as such, but I don’t think that’s what’s
   going on here. Also, as you’ll probably want to keep the old site live while 
   you sort out the new WordPress site, I’ll advise that you configure the site 
   to use the same consistent temporary URL — until you’re ready to roll over again.
 * It appears your WordPress files are all inside the `/newsite/` folder. So look
   for the site’s `wp-config.php` file inside this folder, and add the following
   two lines:
 *     ```
       define( 'WP_HOME', 'http://example.com/newsite' );
       define( 'WP_SITEURL', 'http://example.com/newsite' );
       ```
   
 * This should make the site accessible from [http://example.com/newsite/](http://example.com/newsite/)
   and allow you to log in from [http://example.com/newsite/wp-login.php](http://example.com/newsite/wp-login.php)
 * (By the way, here is the official guide on changing a WordPress site address:
   [https://wordpress.org/support/article/changing-the-site-url/](https://wordpress.org/support/article/changing-the-site-url/))
 * NB: Replace `example.com` in all URLs above with your own domain name!
 * And note that I’m here with you for as long as it takes to get this completely
   sorted out, so feel free to report any issues you may have.
 * Good luck!
 *  Thread Starter [Sam](https://wordpress.org/support/users/sajarocs01/)
 * (@sajarocs01)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/ftp-transfer-issue-wordpress/#post-14081887)
 * Thanks so much,
 * Having been chatting with the hosting company – there is nothing they can do 
   as there is no backup of the database for the new website.
    Which means that 
   I have to recreate the website all over again. This time with a different hosting
   company!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘FTP Transfer Issue / WordPress’ is closed to new replies.

## Tags

 * [ftp](https://wordpress.org/support/topic-tag/ftp/)
 * [login](https://wordpress.org/support/topic-tag/login/)

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 5 replies
 * 3 participants
 * Last reply from: [Sam](https://wordpress.org/support/users/sajarocs01/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/ftp-transfer-issue-wordpress/#post-14081887)
 * Status: not resolved

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