Support » Plugin: UpdraftPlus WordPress Backup Plugin » FTP test failing

  • Resolved memymilk

    (@memymilk)


    Hi,

    I am trying to make a backup fo the website and for that I am testing the FTP and keep getting the following message:

    FTP settings test result: Failure: we successfully logged in, but were not able to create a file in the given directory.
    
    Messages:
    * PHP event: code E_WARNING: ftp_nb_fput(): Can't open that file: No such file or directory (line 93, wp-content/plugins/updraftplus/includes/ftp.class.php)

    The path I am giving exists, I have created and tested it. What could be the issue?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    This indicates that the FTP data channel is being blocked by a firewall or security module.

    This uses an arbitary port to send data to the FTP server.
    Please could you ask your server admin/hosts check the firewall settings for the site and ensure that the FTP data channel is not being blocked?

    Best Wishes,
    Bryle

    Thread Starter memymilk

    (@memymilk)

    Hi, I have contacted my provider, they said that they have checked and whitelisted my ip, but I still keep getting the same error.

    @memymilk

    It might be worth checking the following

    – The file you are trying to write to exists.
    – The FTP user account you are using has permission to upload files to that location.
    -The filepath in the UpdraftPlus settings is also relative to the FTP user root directory, so you shouldn’t enter the full path.

    Thread Starter memymilk

    (@memymilk)

    Hi, thank you for the reply, what exactly do you mean under “the file exists”?
    As for the permissions – I have checked them already, seems it is ok.
    I have also tried relative path, but still can not seem to make it work.

    Anything else I can try?

    @memymilk

    The file exists – By this I mean that you need to create the folder before you try and send any Backups to it.

Viewing 5 replies - 1 through 5 (of 5 total)
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