UpdraftPlus Backup and Restoration
[resolved] ftp not authenticating (4 posts)

  1. gwinterhalter
    Posted 2 years ago #

    I have download your plugin to a web.com hosted site. From your plugin my ftp credentails fail for my companys server and the web.com ftp server. Yet from my client computer I am able to open both sites with same credentials.

    any sugestions


  2. David Anderson
    Plugin Author

    Posted 2 years ago #

    Hi gwinterhalter,

    Does it give any error message? Suggestions:

    - If it's your company's server, then you could ask your company sysadmin to capture the network traffic on the server side and see what the problem is.

    - Does your company server require encryption? That's not supported without an add-on. (If it is, then you'd know - you'd be activating a setting for it).

    - You may be entering the wrong thing as your path... check with your company sysadmins for the right setting (it varies between servers).


  3. gwinterhalter
    Posted 2 years ago #

    I am the sysadmin. I can access company ftp with credentials provided to your plugin (no ftps needed). but it fails with "ftp login failure"
    the log just says authentication failure.

  4. David Anderson
    Plugin Author

    Posted 2 years ago #

    Hi Greg,

    Thanks for the report... please de-install and re-install UpdraftPlus... we found a bug, and it's now fixed if you re-install (no version number change, as we don't want to enforce an update on everyone, as this issue only affects the "Test" button if your username has backslashes). WordPress doubles backslashes sent in credentials for historic reasons, and this needed reversing in the plugin. (In fact it's only the "Test" that has this problem - a real backup would have succeeded).

    Best wishes,

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