Title: FTP Issues
Last modified: February 13, 2018

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# FTP Issues

 *  Resolved [jonathanwaters](https://wordpress.org/support/users/jonathanwaters/)
 * (@jonathanwaters)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/ftp-issues-2/)
 * Hi
 * I am trying to send a backup via FTP.
 * I have added the FTP details and when I click test I can see that it creates 
   a file in the FTP site, however it is a 0kb file and the test does not complete.
   If I run a full backup job, again it creates a 0kb file and the backup fails 
   at this point.
 * I have to use Active Mode, as Passive mode I get an error on testing saying it
   can login but cannot create a file in the directory. I can upload files using
   FileZilla without a problem.
 * Where is the issue here?
 * Cheers
    Jonathan

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/ftp-issues-2/#post-9969566)
 * Hi Jonathan,
 * This indicates that there is a firewall in between the webserver and FTP server
   which is blocking the ‘data’ channel of the FTP transaction, whilst permitting
   the ‘control’ channel.
 * David
 *  Thread Starter [jonathanwaters](https://wordpress.org/support/users/jonathanwaters/)
 * (@jonathanwaters)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/ftp-issues-2/#post-10006708)
 * Thanks for your help David.
 * I spoke to our web host and they had to add a firewall exception.
 * All sorted now!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘FTP Issues’ is closed to new replies.

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## Tags

 * [ftp](https://wordpress.org/support/topic-tag/ftp/)

 * 2 replies
 * 2 participants
 * Last reply from: [jonathanwaters](https://wordpress.org/support/users/jonathanwaters/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/ftp-issues-2/#post-10006708)
 * Status: resolved