Title: FTP Installation Problem
Last modified: August 19, 2016

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# FTP Installation Problem

 *  [troop50webmaster](https://wordpress.org/support/users/troop50webmaster/)
 * (@troop50webmaster)
 * [17 years, 3 months ago](https://wordpress.org/support/topic/ftp-installation-problem/)
 * OK, so I was using the plugin browser and after I select a plugin and go to to
   enter my ftp information and my information is already filled in incorrectly.
   I try to correct it but when i click install it gives me an error message and
   in the fields is the incorrect information again. I’ve already cleared my browser’s
   cookies and cache, btw I’m using Firefox 3. So if you can help me please do.
 * Much Appreciated,
    Kevin

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [MichaelH](https://wordpress.org/support/users/michaelh/)
 * (@michaelh)
 * [17 years, 3 months ago](https://wordpress.org/support/topic/ftp-installation-problem/#post-982365)
 * Not all hosts are going to allow the plugins upgrade/install process.
 * Try the Plugins->Add New, **Install a plugin in .zip format** instead.
 *  Thread Starter [troop50webmaster](https://wordpress.org/support/users/troop50webmaster/)
 * (@troop50webmaster)
 * [17 years, 3 months ago](https://wordpress.org/support/topic/ftp-installation-problem/#post-982366)
 * do you know why?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘FTP Installation Problem’ is closed to new replies.

## Tags

 * [browser](https://wordpress.org/support/topic-tag/browser/)
 * [ftp](https://wordpress.org/support/topic-tag/ftp/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [troop50webmaster](https://wordpress.org/support/users/troop50webmaster/)
 * Last activity: [17 years, 3 months ago](https://wordpress.org/support/topic/ftp-installation-problem/#post-982366)
 * Status: not resolved

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