Support » Fixing WordPress » FTP Credentials??

  • I am trying to upload a new theme and I am receiving this message: “To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.”

    I have tried a few different things but I really have no idea what this information is. I don’t know what my hostname should be and I am not sure where I find my FTP username and password.


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  • You can get your FTP log in and password from whoever is hosting your web site. If the site is hosted by GoDaddy, contact them and ask them for your FTP login and password.

    If it is hosted by WordPress, contact them, etc.


    how do i know which server is hosting my site?could it be amazon?how can i contact the server?

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