Title: FTP Credentials
Last modified: April 27, 2019

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# FTP Credentials

 *  [azacp](https://wordpress.org/support/users/azacp/)
 * (@azacp)
 * [7 years ago](https://wordpress.org/support/topic/ftp-credentials-14/)
 * We host our intranet internally and are transitioning to a new server. Our former
   web developer had the FTP credentials for WordPress and plugin updates. This 
   person recently left our org and did not share this info. These credentials were
   loaded in WP on the current server and we are not being prompted to enter credentials
   when trying to update. This leads me to believe that the host name and credentials
   are stored somewhere in WP. WP was exported from the current server to the new
   server however, we are being prompted to enter FTP credentials to update WP. 
   Where are the FTP host and credential info stored?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [7 years ago](https://wordpress.org/support/topic/ftp-credentials-14/#post-11471180)
 * FTP credential:
    Please contact your hosting provider.
 * WP login credential:
 * If you have access to your database, you may check/change Password, Username,
   and Email in database:
    – The password is encrypted and stored in the database
   in the users table. To reset password, review [http://codex.wordpress.org/Resetting_Your_Password](http://codex.wordpress.org/Resetting_Your_Password)–
   Username is also stored in the users table. To change username, click the edit
   button (the pencil icon) next to your user and change what is entered into the
   user_login field. – You can update the admin email for your site in the wp_options
   table, and replace the email address in the row with the key “admin_email”.
 * See this help guide for further help: [https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/](https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/)
 *  Thread Starter [azacp](https://wordpress.org/support/users/azacp/)
 * (@azacp)
 * [7 years ago](https://wordpress.org/support/topic/ftp-credentials-14/#post-11471287)
 * [@t-p](https://wordpress.org/support/users/t-p/)
 * We are the hosting provider. That’s that problem. I don’t need login info for
   the application, nor database.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘FTP Credentials’ is closed to new replies.

## Tags

 * [credentials](https://wordpress.org/support/topic-tag/credentials/)
 * [ftp](https://wordpress.org/support/topic-tag/ftp/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [azacp](https://wordpress.org/support/users/azacp/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/ftp-credentials-14/#post-11471287)
 * Status: not resolved

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