Title: FTP Credentials
Last modified: March 20, 2019

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# FTP Credentials

 *  Resolved [lmsm76](https://wordpress.org/support/users/lmsm76/)
 * (@lmsm76)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/ftp-credentials-13/)
 * When trying to update from version 3.5.6 to 3.5.7 I am beeing asked to give my
   FTP credentials. Is this normal?
 * Thanks,
    Luis
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fftp-credentials-13%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * (@johndcoy)
 * Automattic Happiness Engineer
 * [7 years, 1 month ago](https://wordpress.org/support/topic/ftp-credentials-13/#post-11367657)
 * Hi [@lmsm76](https://wordpress.org/support/users/lmsm76/)
 * No, it is not a feature of WooCommerce to ask for FTP credentials. This is likely
   a result of another plugin or your host. Try switching back to a default theme
   like Twenty Nineteen and disabling all plugins except for WooCommerce to see 
   if this resolves the issue.
 * If so, then re-enable each one at a time until you find the one that’s causing
   the conflict.
 *  Thread Starter [lmsm76](https://wordpress.org/support/users/lmsm76/)
 * (@lmsm76)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/ftp-credentials-13/#post-11368436)
 * It was out of space in hosting!
 * I will close this Topic. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘FTP Credentials’ is closed to new replies.

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## Tags

 * [credentials](https://wordpress.org/support/topic-tag/credentials/)
 * [ftp](https://wordpress.org/support/topic-tag/ftp/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 2 replies
 * 2 participants
 * Last reply from: [lmsm76](https://wordpress.org/support/users/lmsm76/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/ftp-credentials-13/#post-11368436)
 * Status: resolved