Title: FTP access
Last modified: April 26, 2019

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# FTP access

 *  [welex010](https://wordpress.org/support/users/welex010/)
 * (@welex010)
 * [7 years ago](https://wordpress.org/support/topic/ftp-access-9/)
 * Hello,
    I need to fix an error (500 Internal Server Error) on my website. As 
   I understood one of the best way to do it is to upload files through FTP. Now
   I need to log in to FTP (FileZilla). How can I get credential information? I 
   tried to use the one that use for admin dashboard but it doesn’t work. I am using
   WordPress hosting.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fftp-access-9%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [JNashHawkins](https://wordpress.org/support/users/jnashhawkins/)
 * (@jnashhawkins)
 * [7 years ago](https://wordpress.org/support/topic/ftp-access-9/#post-11470676)
 * You’ll need to get those credentials from your web host which may be WordPress
   dot com.
 * WordPress dot com is a separate company from us here at WordPress dot org and
   we don’t do any web hosting here.
 * I think this might actually be the first time I’ve heard of a 500 error on WordPress
   dot com. You might want to talk with support there and see if they can help you
   as 500 errors are usually caused by the server capabilities and resources. You
   might need to upgrade or something.
 * Hope this helps.
 *  Thread Starter [welex010](https://wordpress.org/support/users/welex010/)
 * (@welex010)
 * [7 years ago](https://wordpress.org/support/topic/ftp-access-9/#post-11470700)
 * Oh, ok… Thank you anyway for your advice

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘FTP access’ is closed to new replies.

## Tags

 * [ftp](https://wordpress.org/support/topic-tag/ftp/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [welex010](https://wordpress.org/support/users/welex010/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/ftp-access-9/#post-11470700)
 * Status: not resolved

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