Support » Plugin: Easy Updates Manager » [fs_unavailable] Could not access filesystem. with premium theme only

  • Resolved Jeremy Saxey

    (@jr00ck)


    So all updates of plugins and the default Twenty Fourteen theme are working and have auto-updated with this plugin. However, we have the BusinessCard theme from Elegant Themes (a premium theme) that is not updating. It may just be that premium themes from Elegant Themes will not update with this plugin. Maybe. But even if that’s the case, there are various issues with the log that is emailed that are incorrect with that just happened. So maybe these could be corrected to help be clear on what is actually happening?

    Here’s the email log for this attempted update:

    The following themes were successfully updated:
    * SUCCESS: Web Guys

    UPDATE LOG
    ==========

    Web Guys
    ——–
    Updating theme: Web Guys
    The theme is at the latest version.
    Error: [fs_unavailable] Could not access filesystem.

    First, it says success, but it isn’t successful, it’s an error (shown later). So it should say “FAIL” or whatever.

    Second, It says the wrong theme name. “Web Guys” is the child theme, the theme with the update is “BusinessCard” and is the parent theme. I should note that when Twenty Fourteen updated successfully, it is also a parent theme to another child theme on this multisite install and it showed the correct parent theme name when it updated successfully. So this error is somehow showing the wrong theme name when it fails.

    Third, it says in the log “The theme is at the latest version”. I’m not sure if that’s because it’s referencing the child theme (of which there is no update) or it is incorrectly saying the parent theme is updated, which it’s not, there is actually an update available.

    Fourth, since this error is in place, I am sort of getting spammed every 12 hours when this cron runs with the same exact (failed) update log emailing over and over.

    The troubleshooting steps I’ve tried that haven’t changed anything:

    1) I reset file permissions via WP Engine dashboard
    2) I activated EUM on sub-site level where the theme with the theme that needs the update is activated
    3) I network-activated EUM

    None of the above worked. Also, I also saw this error reported earlier in the forums with the claim made that manually updated would fail too and EUM wasn’t the problem. However, I CAN manually update the theme just fine. Only EUM cannot auto-update the theme.

    Let me know if you think this can be fixed. I would love if EUM could update our themes from Elegant Themes. But even if not, the email log could use the corrections above.

    Otherwise, loving this plugin so far. Thanks for all the hard work.

    https://wordpress.org/plugins/stops-core-theme-and-plugin-updates/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Ronald Huereca

    (@ronalfy)

    The emails you are getting are generated from WordPress.

    I’m afraid your above issue would still happen without this plugin with the appropriate wp-config.php constants and plugin/theme filters (or with JetPack.).

    This leads me to believe the issue is with the Elegant Themes updater mechanism with regards to automatic updates.

    Please leave a support request to Elegant Themes and direct them to this thread. We will work with them to resolve the issue.

    I’ll report this to Elegant Themes support and link them here.

    So you’re saying WordPress itself is getting confused by which theme is updating and all of that to produce this confusing email with misleading info?

    Update: I’ve reported it to Elegant Themes support and directed them here. *crosses fingers*

    FYI, WP Engine support had an interesting suggestion. Elegant Themes don’t update by themselves, the Elegant Themes Updater plugin is required and handles the updates. WP Engine suggested that looking into that plugin probably has all the info you need to work with their themes. In fact, there may even be a simple hook that could allow it to update occur. You can download the Elegant Themes Updater plugin here:
    http://www.elegantthemes.com/downloads/elegant-themes-updater.zip

    Just a thought. Also, no word from Elegant Themes support yet.

    Plugin Contributor Matthew

    (@kidsguide)

    Volunteer Moderator

    Elegant Themes don’t update by themselves, the Elegant Themes Updater plugin is required and handles the updates. WP Engine suggested that looking into that plugin probably has all the info you need to work with their themes. In fact, there may even be a simple hook that could allow it to update occur. You can download the Elegant Themes Updater plugin here:
    http://www.elegantthemes.com/downloads/elegant-themes-updater.zip

    @jeremy Saxey

    We are not going to do that. That is a very slippery slope hooking into another plugin to make it work. Our team has talked about hooking into other update mechanisms before and have decided against it. In less they are going to use the WordPress update mechanism there is nothing that will be done.

    Easy Updates Manager was made specifically to work with the 40k+ plugins and themes in the WordPress directory. I am sure that we could possible hook into different update mechanisms, although it would take far to much maintenance and time for something that may not work.

Viewing 4 replies - 1 through 4 (of 4 total)
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