Title: Frustrating Import
Last modified: September 28, 2021

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# Frustrating Import

 *  Resolved [nerdjohn](https://wordpress.org/support/users/nerdjohn/)
 * (@nerdjohn)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/frustrating-import/)
 * Tried to import custom link via CSV file. This has failed several times– yes,
   I exported the custom link file and maintained the same format. I even used the
   same physical CSV file, appended data to it, saved it. Still no go.
 * Upon advice for IJ support, I updated setting to erase data upon deactivation
   of IJ plugin, in order to get a fresh start. Upon reactivation, all the original
   custom links are still listed (i.e., the data was retained, despite the change
   in settings). A second try at uploading custom data failed again.
 * This is disappointing for a premium product.
 * Any ideas for resolution?

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Internal Links](https://wordpress.org/support/users/internallinkjuicer/)
 * (@internallinkjuicer)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/frustrating-import/#post-14923349)
 * Don’t worry – we’ll get that handled.
 * Is it possible to share your CSV file somehow with me? In most cases this is 
   due to wrong format (when data is generated with 3rd party tools like MS Excel
   for example).

Viewing 1 replies (of 1 total)

The topic ‘Frustrating Import’ is closed to new replies.

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## Tags

 * [fail](https://wordpress.org/support/topic-tag/fail/)
 * [Import](https://wordpress.org/support/topic-tag/import/)
 * [reset](https://wordpress.org/support/topic-tag/reset/)

 * 1 reply
 * 2 participants
 * Last reply from: [Internal Links](https://wordpress.org/support/users/internallinkjuicer/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/frustrating-import/#post-14923349)
 * Status: resolved