Frustrating

  • kat1wp

    (@kat1wp)


    1 month, 2 weeks ago

    I have to agree with Brian’s review.

    – Not all of the settings make sense, and they don’t work as expected.
    – I also work with keywords, and it doesn’t work as well as it could.
    – The results page doesn’t offer enough settings options.
    – You can only send the results by entering your email address before you see the results.
    – Support is extremely disappointing. I have been in contact almost daily since the beginning of September and there is no end in sight. Questions are overlooked and sometimes answered with just “yes, it is possible.” I then have to ask how it works (the instructions don’t cover everything) and then wait for a response again.

    The potential is there in principle, but it’s currently not good enough. Since I’ve already purchased the plugin, I’ll give it a few more days.

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 month, 2 weeks ago

    Dear @kat1wp,

    Thanks for the feedback.

    I am really sorry to hear about your experience.

    I want to mention that, as we put customer experience and satisfaction as our highest priority, we always do our best to make your experience better.
    We’d be happy to go through your questions one by one to make sure everything is clear.

    1. There are many quiz plugins out there, each built with its own logic. Our plugin works according to its specific logic, and our support has been provided based on that. We’re sorry if it doesn’t fully match the result you wanted to achieve.
    2. Currently, our Results page offers 30+ options. We really appreciate your feedback, and we’ll keep looking for ways to improve it and make it more flexible.
    3. Yes, this part works as you described: the results are sent once an email address is provided before seeing the results.
    4. Since May, we have done our best to answer your questions, and we’re sorry if it hasn’t always fully met your needs. We also have detailed documentation and video tutorials that help to provide quality support, and we’ll surely keep working to make our support even better.

    We’d appreciate keeping the conversation over email so we can address each of your questions individually and provide help as soon as possible.

    Thank you.

Viewing 1 replies (of 1 total)

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