Support » Plugin: WooCommerce Stripe Payment Gateway » Frozen on Place Order

  • Resolved distrakt

    (@distrakt)


    I’m having problems on checkout.

    I notice this have something to do with jQuary or JavaScript, but not sure. At checkout, when I tried clicking on the Place Order button it freeze up my page and the Modal Stripe checkout does not pop up.

    However, when I turn off the settings for Stripe Checkout (disabling the modal popup) it works.

    I prefer the modal pop up. How do I fix this?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    This is generally due to a conflict with a plugin/theme. Please switch your theme to Twenty Sixteen and disable all plugins except for WooCommerce and Stripe and test again. If the Stripe modal is working, then you know it’s a conflict with something that you turned off.

    Hi,

    I found out that it was the theme problem. After updating the theme, it worked.

    Thanks

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for letting us know!

    Could you please mark this thread as resolved?

Viewing 3 replies - 1 through 3 (of 3 total)
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