Hello, I sent a couple emails to your support address with screenshots but no response for two days. I'll try here.
After many hours of troubleshooting we have found that our page is loading without the link to frontend.css. (Also, we noticed the style on the thumbnails are set to display:none. )
We then added the link to frontend.css manually. At that point, all of the thumbnails appear to be spinning loading circles. Also, if I remove the display:none, a thumbnail will show up, but none of the mouseover actions work. I didn't get the IE hand or flyovers.
Something just appears to be fundamentally wrong with the plugin at this point. Can you please assist?