Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Front-end Ticket Management

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Julien Liabeuf

    (@julien731)

    No, tickets should be managed in the back-end by admins / agents.

    Pavan789

    (@pavan789)

    Is there any way where the ticket can be managed via front-end by the managers or admins?

    Plugin Author Julien Liabeuf

    (@julien731)

    If really you want to do that you can allow agents to reply to tickets on the front-end by returning true on the filter wpas_agent_submit_front_end.

    However, you will lose all ticket history management.

    what do you mean by “you will lose all ticket history management”?

    Please elaborate.

    added this at the end of functions.php :

    add_filter( 'wpas_agent_submit_front_end', '__return_true' );

    Didn’t do anything :/

    Nevermind, did this by adding these lines of codes (as explained here: https://nabtron.com/awesome-support-allow-frontend-admin/ )

    add_filter( 'wpas_agent_submit_front_end', '__return_true' );
    add_filter( 'wpas_can_agent_reply_frontend', '__return_true' );

    Plugin author, would you like me to be part of team? I can create options for this and other stuff for the plugin to make things easier?

    Plugin Author Julien Liabeuf

    (@julien731)

    Thanks for posting your solution.

    Regarding the “you will lose all ticket history management“, it means that if your agents use the front-end, there will be no track of custom fields changes (like product), ticket status changes, agents won’t be able to transfer tickets to other agents…

Viewing 7 replies - 1 through 7 (of 7 total)
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