Support » Plugin: WP Mailster » From: (Sender Name) request for enhancement

  • Resolved aetherscythe

    (@aetherscythe)


    I have several users who don’t bother to attach any kind of signature, let alone manually type their name at the bottom of their e-mails.
    For that reason I wanted to use the “From: (Sender Name)” feature, but the problem is that some mail clients (especially iOS/iPadOS) don’t show both the sender name and the e-mail at all times. This leads to people hitting reply and thinking they are replying to just the sender and it’s going to the group.

    I would like an option for “From: (Sender Name) via (List Name)” or the ability to customize the string using the {vars} available in other customizable fields.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author brandtoss

    (@brandtoss)

    Hi there!

    We have this – and we also don’t. Let me explain: we have settings for the “From” address as well as the “Reply To” behaviour. That is in the “Sending behaviour” tab (see https://wpmailster.com/doc/mailing-list-settings/#sendbehaviour).

    I would strongly recommend to try different combinations of the reply destination and see if you get the desired look.

    WP Mailster at the end of the day only writes certain header information into the emails. How a client interprets and renders that information, can and does differentiate between different email clients (iOS vs GMAIL vs Outlook vs you-name-it). Some show the email list as part of the sender, some even render a seperate “reply to list” button – it really varies.

    Hope that helps!

    Thanks,
    Holger

    Thread Starter aetherscythe

    (@aetherscythe)

    Not asking for anything complicated here, really. This is not about the From in the envelope, it’s about the From: in the body, to be changed as follows:

    From: Skip Jones <club@example.com>

    Becomes:

    From: Skip Jones (via Club) <club@example.com>

    That way iOS/iPadOS and all others would show the From: as “Skip Jones (via Club)” instead of just “Skip Jones” where in the present behavior the reader may not notice that it’s actually from club@example.com.

    Please add a fourth option for the From Name, so that we have:

    1. General Setting (Mailster Config)
    2. Sender name
    3. Sender name (via Mailing list name)
    4. Mailing list name
    Thread Starter aetherscythe

    (@aetherscythe)

    If you can make #3 customizable from all the other available {vars} then that would be a “nice to have.”

    Thread Starter aetherscythe

    (@aetherscythe)

    Have to say the plugin is working great overall now.
    I filed a bunch of minor issues that should be addressed, but this RFE is the main thing that is adversely affecting the day to day use of the site.
    Please address it, A.S.A.P.

    Plugin Author brandtoss

    (@brandtoss)

    If we are talking about the email content / text, then this completely unrelated to the settings we have named.

    You can customize the header and footer via “Custom header” and “Custom footer” on the “Mail Content tab” in the mailing list settings.
    There is a default in there, but this can be changed.

    Please see our list of available text variables:
    https://wpmailster.com/doc/mailing-list-settings/#mailcontent

    Besides of normal text you can use text variables to insert texts dynamical. These are the available variables:

    {email} Sender’s email
    {name} Sender’s name
    {description} Senders’ description (if found in WP Mailster’s user data)
    {date} Email send date/time
    {orig_to} Original TO recipients
    {orig_cc} Original CC recipients
    {list} List’s name
    {post_email} List’s email address
    {admin_email} List administrator’s email address
    {site} WordPress site name
    {unsubscribe} Link to the unsubscribe page
    {recip_email} Recipient’s email (not working with BCC/CC addressing*)
    {recip_name} Recipient’s name (not working with BCC/CC addressing*)

    So you can put the list’s name with {list} and the list’s email address {post_email} into the header or footer of the email content.
    Since this a per-list setting, you can even write out the list’s name and not use a text variable for it.

    Thread Starter aetherscythe

    (@aetherscythe)

    Thanks, Holger,

    I am not talking about the content nor the headers nor footers.
    I want to use Sender Name, and I am resisting putting an additional header to make it more clear that it’s from the list when the reader is on iOS/iPadOS.

    It comes to this. I want “Sender Name via List Name” to be a choice that has the following effect, for the reasons mentioned…

    Sender Name (behavior that we have today):
    From: Skip Jones <club@example.com>
    iOS Shows: Skip Jones
    Problem: Recipient may not realize they are replying to the group.

    Becomes:

    Sender Name via List Name (behavior that I am requesting):
    From: Skip Jones (via Club) <club@example.com>
    iOS Shows: Skip Jones (via Club)
    Problem: More work for Holger. Sorry about that.

    Plugin Author brandtoss

    (@brandtoss)

    Ok, I have misunderstood because you said “This is not about the From in the envelope, it’s about the From: in the body, …”.

    Ok, since we are talking about the email headers…
    That is the reason why I have brought up different email clients here.

    In many email clients, the behaviour is exactly as you want it!
    I cannot upload pictures here, but if you are really curious I can send you example of three email clients I have access to where they all render it as “From: John Doe via Club <club@example.com>”.
    If your idea would be implemented, those clients are rendering it as “From: John Doe (via Club) via Club <club@example.com>”. Not exactly nice, either, right?

    Not saying here is a right or wrong – emails are a painful tech area since there are many standards, but a lot of different way to treat those.
    The experience really varies a lot between the email clients here.

    Thread Starter aetherscythe

    (@aetherscythe)

    Right and I am well aware of the different behaviors.
    And specifically it’s a very few mail clients which are subject to the issue of hiding the actual e-mail behind a simple user name.
    None-the-less, those mail clients are very popular and this is a very minor enhancement that I am requesting, which would benefit a large number of people who are on those platforms.

    Thread Starter aetherscythe

    (@aetherscythe)

    Had numerous replies to group tonight, where people thought they were responding to an individual.

    This is an easy change. Low risk. High value.

    In its present state, the behavior is very damaging, where my site is already suffering with sending quotas, in part due to my hosting, but also in part due to your inability to support optimized sending to well-known mail domains via multiple mail servers mapped to said well-known domains, coupled with the lack of throttling per mailing list + per SMTP server. 🙁

    Please do the needful.

    • This reply was modified 1 year, 12 months ago by aetherscythe.
Viewing 9 replies - 1 through 9 (of 9 total)
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