Title: “from mail” disabled
Last modified: June 8, 2021

---

# “from mail” disabled

 *  Resolved [blogdropper](https://wordpress.org/support/users/blogdropper/)
 * (@blogdropper)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/from-mail-disabled/)
 * Hi, Installed WP mail SMTP plugin, in settings i’m trying to enter conntact-us@f******
   l.org but I’m unable to enter a value in “from email”.
    What am I doing wrong?
   Thanks for your help

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Darshana](https://wordpress.org/support/users/darshanaw/)
 * (@darshanaw)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/from-mail-disabled/#post-14543293)
 * Hi [@blogdropper](https://wordpress.org/support/users/blogdropper/),
 * Thanks for reaching out! If you have configured a mailer like Gmail mailer on
   your site, your “from email” address will be populated automatically with the
   email address that you have used to configure the mailer.
 * For other mailers like SMTP.com, Sendinblue, Mailgun, SendGrid, or Other SMTP,
   you should be able to set a “from email” address by yourself. However, please
   make sure to set an authenticated email address as your “from email”. That is,
   if you have configured **Other SMTP** mailer using a specific email address (
   info@example.com), you need to set that email address as your “from email”.
 * I hope this helps.
 * Thanks!
 *  Thread Starter [blogdropper](https://wordpress.org/support/users/blogdropper/)
 * (@blogdropper)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/from-mail-disabled/#post-14547666)
 * Hi Darshana, Thanks for this.
    Still very confused connecting to Google Cloud
   Platform, however making slow progress, I now have the correct “From email” Now
   trying to send a TEST email, the Send to email address is incorrect and I can’t
   find where to change it. Any help much appreciated. Thanks
 *  Thread Starter [blogdropper](https://wordpress.org/support/users/blogdropper/)
 * (@blogdropper)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/from-mail-disabled/#post-14547668)
 * This is the debug info from the log:
 *     ```
       Debug:
       Mailer: Gmail
       {
       "error": {
       "code": 400,
       "message": "Precondition check failed.",
       "errors": [
       {
       "message": "Precondition check failed.",
       "domain": "global",
       "reason": "failedPrecondition"
       }
       ],
       "status": "FAILED_PRECONDITION"
       }
       }
       ```
   
 *  Plugin Support [Darshana](https://wordpress.org/support/users/darshanaw/)
 * (@darshanaw)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/from-mail-disabled/#post-14564528)
 * Hi [@blogdropper](https://wordpress.org/support/users/blogdropper/),
 * Thanks for getting in touch. There could be several possible reasons for the 
   error “BAD REQUEST:: failedPrecondition”. Could you please check the steps outlined
   in [this post](https://wordpress.org/support/topic/400-error-failedprecondition/#post-10387977).
 * I hope that helps!

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [Google Cloud Platform](https://wordpress.org/support/topic-tag/google-cloud-platform/)
 * [settings](https://wordpress.org/support/topic-tag/settings/)

 * 4 replies
 * 2 participants
 * Last reply from: [Darshana](https://wordpress.org/support/users/darshanaw/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/from-mail-disabled/#post-14564528)
 * Status: resolved