Hi that is very strange because no one else has reported this. You say you have not update or made any other changes except updating this plugin. Do you know if your host has made any changes to your server?
Thread Starter
Tranny
(@tranny)
I’m not aware of any changes. What should I be looking for?
The reason why I asked is because so far you are the only person that has this issue. The latest changes in the plugin did not make any changes in the code to alter what you are currently experiencing. Can you share some of your settings in the plugin?
Thread Starter
Tranny
(@tranny)
Since there are way too many settings, which ones should I share?
What are your settings under Basic Settings? And what are your settings under Advanced settings? Especially if you have the the following enabled Enable confirmation email message.
Thank you
Thread Starter
Tranny
(@tranny)
On Basic Settings tab, I have just regular text in “Welcome introduction”, under “Email To” I have one email – mine, and under “Email Subject Prefix:” I have a three word subject text. The rest of the fields are blank.
On advanced tab, “Confirmation Email Settings” is not selected, nothing under “Redirect Settings” is selected. The only selected options are:
- Enable an HTML anchor tag on the form POST URL
- Enable to prevent double click on submit button
- Enable sender information in email footer
- Enable checking DNS records for the domain name when checking for a valid email address
Nothing else is selected. What is going on with my mail form?
Let me see if I understand correctly your issue. If 3 different people submit a message through the contact form, all messages received by you will show the same 1 person sending all three messages. Is this correct?
Thread Starter
Tranny
(@tranny)
That’s correct. Make it about 150 people per day in my case. All appearing to come from the same sender – website’s name, and the same email address – website’s email, as appearing on WP’s general settings page.
I can see sender’s name and email address which he/she provided while entering the message, within the message, but they are overridden by WP’s details in the email’s head, so they all appear to come from the same sender. I have not changed anything, it started after the latest update.
Hi, can you enabled the following options under Basic Settings tab.
- Return-path address (recommended):
- Enable when web host requires “Mail From” strictly tied to site.
Can you also check your server log files.
Thank you
Thread Starter
Tranny
(@tranny)
I’ve enabled Enable when web host requires “Mail From” strictly tied to site. I’ll see if there is any change.
What do I look for in the log files?
In the log files look for anything that is related to this plugin and see if there is anything related to the current issue you are having.
Thank you
Thread Starter
Tranny
(@tranny)
Changing those settings did not help. I’ll need to get someone to look at the log files, as I’m not a server tech and don’t know what I’m doing.
