Title: From Email Settings
Last modified: August 24, 2016

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# From Email Settings

 *  Resolved [smartcat](https://wordpress.org/support/users/smartcat/)
 * (@smartcat)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/from-email-settings/)
 * Hi there
 * the plugin by default sets the “From” in the email headers to
    WordPress<wordpress@domainname.
   com>
 * which doesn’t exist, so when my clients respond to the emails, it is sending 
   them a postmaster error as that email doesn’t exist.
 * I tried injecting the proper From email & title into the database, however it
   is being overwritten by the plugin. ( not a very good practice to alter DB records
   i know 🙂 )
 * line 99 of installation.php is what’s doing this,
 * I think it would be much better if the user got to specify that address, perhaps
   in the plugin options, as the plugin code is currently assuming a general email
   address that could very well not exist.
 * The only way for me to make that change apply was to modify the code at the botton
   of installation.php in order to override the default mail settings.
 * thank you for a good plugin.
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/from-email-settings/#post-6165291)
 * Hi there,
 * Thank you for your interest in this product.
    From name and from email can be
   set in pro version but not in free.
 * I suggest you to upgrade to pro to get many more features in affordable prize.
 * Thanks & Regards,
    Pradeep
 *  Thread Starter [smartcat](https://wordpress.org/support/users/smartcat/)
 * (@smartcat)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/from-email-settings/#post-6165296)
 * thank you
 * i think this is more of a bug not a feature.
 * the plugin is generating an email address that its setting the From name & email
   to, so when users reply, it goes to postmaster failed delivery.
 * thank you for your time and for a great plugin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘From Email Settings’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [smartcat](https://wordpress.org/support/users/smartcat/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/from-email-settings/#post-6165296)
 * Status: resolved