Frequent updates often break sites

  • paulstenning

    (@paulstenning)


    7 years, 7 months ago

    We have Ninja Forms on two websites, and whenever there is an update to it (which is far too often) there seems to be a 50/50 chance that the update will fail leaving the site broken. We then need to manually download the latest version and SFTP upload it to the site. No other plugins give us as much grief as Ninja Forms with update issues, and we will be looking for an alternative. The frequency of updates and the amount of problems they cause clearly indicate that the code is poor quality and inadequately tested.

    Since writing this review the authors contacted me asking for details of my installations to they could improve their testing. Well it hasn’t helped at all, there is still a 50:50 chance of an update failing and leaving the site either stuck in Maintenance Mode or not responding at all.

    Another update (27/01/18) to this review, things are no better. 5 updates this month, all of which seem to cause problems installing on one or more of our sites. Seems that development is becoming more sloppy. Time to research better alternatives.

    • This topic was modified 7 years, 4 months ago by paulstenning. Reason: Things have not improved at all
    • This topic was modified 6 years, 8 months ago by paulstenning. Reason: Another update (27/01/18) to this review, things are no better
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Kevin Stover

    (@kstover)

    7 years, 7 months ago

    Hi,

    I’m sorry that you’ve had issues with Ninja Forms updates. I’ll agree that we’ve historically not had enough testing in all possible enivironments and configurations.

    In the past few months, we’ve began expanding our automated test coverage to include acceptance testing in various environments. If you’ve experienced multiple breakages, I’d love to get a copy of your system status so that we can closely replicate your server/WP setups in our testing environment to prevent future issues on that setup.

    I can’t correct update issues that we’ve had in the past, but I can tell you that we’re improving the processes to prevent further issues moving forward.

    Thanks for reading,

    – Kevin

    Thread Starter paulstenning

    (@paulstenning)

    7 years, 7 months ago

    Thank you for your reply. How do I obtain and send you the system status details you require?

    Obviously I don’t want to post certain details publicly.

    Paul

    • This reply was modified 7 years, 7 months ago by paulstenning.
    Plugin Author Kevin Stover

    (@kstover)

    7 years, 7 months ago

    You can send them to kevin[at]wpninjas[dot]com.

    Thanks for your help! Obviously, our goal is to have the most stable product we can, which includes more testing for our updates.

    Thread Starter paulstenning

    (@paulstenning)

    7 years, 7 months ago

    I have just emailed them to you.

    Thread Starter paulstenning

    (@paulstenning)

    7 years, 4 months ago

    Since writing this review the authors contacted me asking for details of my installations to they could improve their testing. Well it hasn’t helped at all, there is still a 50:50 chance of an update failing and leaving the site either stuck in Maintenance Mode or not responding at all.

Viewing 5 replies - 1 through 5 (of 5 total)
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