Frequent Disconnections – Wordfence

Resolved

(@donkiely)

We are having the frequent disconnection problem between Square and WooCommerce. I see other discussions of this (notably here and here), but these both identify Securi as the culprit, which we don’t use. Instead, we use the paid version of Wordfence. Weirdly, I use that same combination on two other sites, and don’t have this problem. The disconnection happens typically every month or two, but sometimes both more and less often.

Is there a setting I need to change in Wordfence to solve this problem? I’ve scanned the options, but don’t see an obvious equivalent to the Securi Automatic Secret Keys Updater feature that could be causing the problem.

(We also use Autoptimize, but the Also optimize shop cart/ checkout? option is already disabled.)

I don’t see any Woo fatal error logs.

Thanks!!!
Don

Woo System Status:

WordPress Environment

WordPress address (URL): [redacted]
Site address (URL): [redacted]
WC Version: 7.3.0
REST API Version: ✔</img> 7.3.0
WC Blocks Version: ✔</img> 9.1.5
Action Scheduler Version: ✔</img> 3.4.0
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

Database

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WC Database Prefix: jZV_
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shop_order: 354
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Security

Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>

Active Plugins (27)

ManageWP - Worker: by GoDaddy – 4.9.16
Gravity Forms: by Gravity Forms – 2.6.9
Akismet Anti-Spam: by Automattic – 5.0.2
Autoptimize: by Frank Goossens (futtta) – 3.1.4
Enable Media Replace: by ShortPixel – 4.0.2
Widget for Social Page Feeds: by Milap Patel – 6.1
Genesis Blocks: by StudioPress – 1.5.3
Genesis Connect for WooCommerce: by StudioPress – 1.1.1
Site Kit by Google: by Google – 1.92.0
Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1
WPCode Lite: by WPCode – 2.0.6
Mai Theme Engine: by MaiTheme.com – 1.13.2
Map Block for Google Maps: by WebFactory Ltd – 1.32
OWM Weather: by Uwe Jacobs – 5.6.12
PublishPress Future: by PublishPress – 2.8.3
Salt Shaker: by Nagdy – 1.3.2
TablePress: by Tobias Bäthge – 2.0.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.25.0

Weather Atlas Widget: by Yu Media Group d.o.o. – 1.2.1
WooCommerce Checkout Manager: by QuadLayers – 6.4.1
WooCommerce Gravity Forms Product Add-Ons: by Element Stark – 3.3.26
WP Menu Cart: by WP Overnight – 2.13.0
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WooCommerce: by Automattic – 7.3.0
Wordfence Security: by Wordfence – 7.8.2
Yoast SEO: by Team Yoast – 19.14
WP Super Cache: by Automattic – 1.9.2

Inactive Plugins (3)

Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.9.0
SiteGround Optimizer: by SiteGround – 7.2.9
SiteGround Security: by SiteGround – 1.3.8

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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Connected to WooCommerce.com: ✔</img>
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Cart: #310 - /cart/
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Theme

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Version: 1.3.0
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Templates

Overrides: /home/customer/www/[redacted]/public_html/wp-content/plugins/mai-theme-engine/templates/woocommerce/content-product-cat.php
/home/customer/www/[redacted]/public_html/wp-content/plugins/mai-theme-engine/templates/woocommerce/content-product.php
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Square

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

Admin

Enabled Features: activity-panels
analytics
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settings

Daily Cron: ✔</img> Next scheduled: 2023-01-22 20:52:26 -09:00
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Notes: 116
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Action Scheduler

Complete: 270
Oldest: 2022-12-22 12:56:13 -0900
Newest: 2023-01-22 08:13:19 -0900

Pending: 2
Oldest: 2023-01-22 11:34:31 -0900
Newest: 2023-01-25 17:53:36 -0900

Status report information

Generated at: 2023-01-22 09:02:09 -09:00
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Viewing 5 replies - 1 through 5 (of 5 total)

Roxy
(@roxannestoltz)

1 year, 2 months ago

Hi @donkiely ,

Thanks for reaching out!

We are having the frequent disconnection problem between Square and WooCommerce. I see other discussions of this (notably here and here), but these both identify Securi as the culprit, which we don’t use. Instead, we use the paid version of Wordfence.

Have you tried disabling the Wordfence plugin to see if this makes any noticeable difference?

If not, I would recommend, as a first step, deactivating this plugin temporarily to see if this resolves the issue.

Weirdly, I use that same combination on two other sites, and don’t have this problem. The disconnection happens typically every month or two, but sometimes both more and less often

Are there any plugins used on this site (encountering the disconnect issue) that the other two sites do not have installed/active?

Since this could be caused by a plugin conflict, if the issue persists after disabling Wordfence, you can try reviewing your list of installed plugins on the site with the disconnect issue, and deactivating those that are not active on the other two sites, to see if you can identify the culprit.

Please let us know how this goes!

Thread Starter donkiely
(@donkiely)

1 year, 2 months ago

Thanks, but that is not a viable solution. It would mean turning off all of our security protections potentially for multiple months, including our web application firewall, 2FA, etc. In this day and age, that is not feasible.

And the other main website–the third is not very active–has a nearly completely different set of features and plugins. Just about the only thing in common is WooCommerce, so I hope that deactivating Woo is not necessary! 🙂

How else can we figure out what is going on?

Thanks,
Don

Roxy
(@roxannestoltz)

1 year, 2 months ago

Hi @donkiely ,

Security plugins, such as Wordfence could force Square tokens to expire periodically for security reasons, which can cause Square to always disconnected in the background intermittently. Usually by disconnecting and reconnecting Square, it creates a new token, and it resumes working.

Have you tried to reach out to Wordfence support, asking if they can see if there is any default function within the plugin that causes the tokens to expire, and if so, if there is any way to bypass this?

Please let us know how this goes!

Roxy
(@roxannestoltz)

1 year, 2 months ago

Just to add – you can reach out to Wordfence support in their dedicated forum. Below is a direct link:

https://wordpress.org/support/plugin/wordfence/

Alternatively, since you mentioned using their paid version, you can contact their support here.

Hope this helps!

Thread Starter donkiely
(@donkiely)

1 year, 2 months ago

Thanks, Roxy! I’ll reach out to Wordfence and will report back.

Don

Viewing 5 replies - 1 through 5 (of 5 total)

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