Same here. I reset the permalinks and they come back, only to disappear within days. My client wants me to bag this plugin and find another solution.
Hi @dimchik and @jcallanan,
Thanks for reaching out, I apologize for the issues that you’ve run into here.
In addition to flushing your permalinks, this might also be related to a caching plugin configuration problem, https://theeventscalendar.com/knowledgebase/?s=caching&post_type%5B%5D=tribe-knowledgebase&submit=
that go into detail on configuration, however, if your caching solution isn’t listed there, you can try using the list here: https://theeventscalendar.com/knowledgebase/k/caching-basics/ and add those files/urls to your exclusion list and let me know if this helps.
@chikaibeneme, I appreciate the suggestion, but excluding .js and .css files from cache won’t do much in this case because these are front-end files and the page never gets to load them due to 404. It happened again today and the client now requested that I remove the plugin.
@jcallanan, thank you for chiming in here! I am curious if you are having this issue on WP Engine or some other host.
@dimchik – I’m also on WPEngine. Do you think that has something to do with it? It’s happened at least 4 times in the last 10 days and I just need to change the permalinks to “custom” but using the same format (/postname) and the events are restored. But my client is near the end of their patience with this.
So far I’ve seen this issue on WP Engine on 3 unrelated sites, but of course it is too small of a sample size to to be certain that it is a hosting conflict. Restoration usually involves anything that triggers permalink flush, easiest being pressing “Save Changes” on the Permalink Settings page. Disabling/enabling Events plugin also works, as does temporarily switching a theme. I’ve also noticed that it happens when someone is editing a new or existing event item, but I could not consistently recreate it as of yet. Each site with this problem had a custom permalink structure, though that in itself should not be a crime. What’s weird is that it breaks any permalinks that are not pages along with it, like other CPTs, native categories and other taxonomies.
Plugin Support
Darian
(@d0153)
Hi @dimchik @jcallanan
Can you try disabling the Object Cache from your server and see if the issue persists?
Please also provide the version of the following. This will help me understand how your system is set up.
- PHP
- WordPress
- The Events Calendar
- Theme
- Caching plugin (if any)
- event URL of one of your events
Since this is on multiple sites, I’ll comment on 2 sites that experienced it today:
PHP 7.4 and 8.0 both affected
WP 6.2.2
TEC 6.0.13.1 (previous few versions also affected)
2 different custom themes from 2 different agencies
No additional caching installed in either case
With and without Object Cache turned on
omitting listing URLs here due to client privacy
Note that I also opened a ticket via Events Pro support and working with someone there.
Hi
We’re also experiencing exactly the same issue, also hosted on WP Engine. Happened about 4 times, first time was the 25th of May 2023, latest time is 2 June 2023 at 10:53am BST
PHP: 7.4
WP: 6.2.2
TEC: 6.0.13.1
TEC Pro: 6.0.12.1
Theme: Custom
Caching Plugin: No additional caching installed. With and without Object Cache turned on
Event URL: Omitting listing URLs here due to client privacy
Plugin Support
Darian
(@d0153)
Hi @dimchik @ctdev2023
Thanks for your response.
It seems you have an active license with us. Unfortunately, we cannot provide support in this forum for premium users.
For us to help you better, please open a Support Ticket on our Help Desk.
You’ll hear from one of my colleagues soon!
We are also hosting 100+ websites with WP Engine and this issue has happened on 5 of our site’s that use The Events Calendar Pro. We have to flush the permalinks every day or so and our client’s are getting very frustrated with the 404’s and downtime.
When I went to the Redirection plugin settings page I noticed a REST API 404 error. When I tried to access my REST API url it also gave me a 404. When I checked the Site Health I saw that the REST API encountered an unexpected result. This seems to be happening each time the 404 issue shows us.
Plugin Support
Darian
(@d0153)
Hi @joshpaynedesigns
I’m sorry to hear that you’re also experiencing this issue.
Unfortunately, we cannot provide support in this forum for premium users.
For us to help you better, please open a Support Ticket on our Help Desk.
You’ll hear from one of my colleagues soon!
@dimchik Have you had any luck with getting this fixed? I’m seeing it more and more on our WPE sites. I have a ticket open with Events Cal but have not heard about a fix yet. Any luck on your end?
@joshpaynedesigns negative. Was told to provide DB dump during next occurrence along with some 404 URLs. They suspected YOAST SEO plugin interference but not 100% on that yet. I’ll post here if we get a resolution.
PHP: 8.0
WordPress: 6.2.2
TEC: 6.0.13.1
TEC Virtual Events: 1.13.6
No Caching Plugins
Object Cache Cleared and Disabled
@dimchik I have also suspected YOAST SEO as causing the issues. Next time it happened’s check your Site Health is WP and see if there is a REST API error. I see it every time now. Events Cal has be get WPE to exclude the plugin assets and the REST API from WPE cache. Didn’t seem to help though.
^/wp-content/plugins/the-events-calendar/(.*).css
^/wp-content/plugins/the-events-calendar/(.*).js
^/wp-content/plugins/events-calendar-pro/(.*).css
^/wp-content/plugins/events-calendar-pro/(.*).js
^/wp-json
