Plugin Support
MixHa
(@mixha)
Hello @seoconsult ,
On the site where you are trying to run restoration:
Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team
And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm
Please paste the debug code in your reply.
Kind regards
Hеy, unfortunately it is not possible, because after stopping the process, if I click somewhere on the site and the domain opens without loading anything – a blank page
Plugin Author
iClyde
(@iclyde)
Hi @seoconsult
In such case I recommend you to disable PHP CLI before restoration, especially if the process hanged up at some point.
Nevertheless it is possible that logs are not available but the process is still ongoing in the background in such case, the process could finish within couple of minutes.
At the end when you see blank page but not error on the front-end, it should be possible to still log in to admin area by going to
<your_site_url>/wp-admin once you log into wp-admin, simply change theme to the one used before restoration, our plugin replaces active theme to prevent conflicts with active theme.
Let me know if any of these suggestion resolves your issue 🙂
Thank you!
