Freemium – Easy Setup, expensive basic addons

Paid might be awesome, but don’t bother with freemium.

It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are available on the free plan. Once you work out how to downgrade to the free plan, you can then you can see which features are paid addons… a lot.

I think they could be more transparent what’s available in the free version vs paid, so that small business or hobby sites don’t have to go through the whole install before hitting ‘upgrade now’ road blocks.

For me, choosing the black chat theme then being given #2a2a2a (grey) only to find they’ve obscured & randomised all the CSS classes behind a $45 a month paywall... was enough to move on to another liveChat option.